Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Porambo

Mount Joy,PA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat,successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

12
12
years of professional experience

Work History

Sales Associate

RadioShack
03.2011 - 06.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Dining Attendant

Masonic Villages Of Elizabethtown
05.2013 - 07.2020
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took residents orders from nursing staff and filled plates accordingly.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Coordinated with other staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Assessed plated meals for adherence to presentation standards and verified food items against residents orders prior to delivery.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered residents questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed residents needs.

Breakfast Attendant

Comfort Suites Hotel
07.2022 - Current
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored dining room inventory and replenished as necessary.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Addressed customer complaints and inquiries to verify satisfaction.

Pets Hotel Associate

PetSmart
10.2015 - 06.2016
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.

Education

High School Diploma -

Borah High School
Boise, ID
05.2010

Skills

  • Social Perceptiveness
  • Guest Relations
  • POS System Operations
  • Returns and Refunds
  • Sales Training
  • Store Opening and Closing
  • Verbal Communication
  • Stocking and Replenishing
  • Adapt to Diverse Groups
  • Retail Store Operations
  • Verbal and Written Communication
  • Credit and Cash Transactions

Timeline

Breakfast Attendant

Comfort Suites Hotel
07.2022 - Current

Pets Hotel Associate

PetSmart
10.2015 - 06.2016

Dining Attendant

Masonic Villages Of Elizabethtown
05.2013 - 07.2020

Sales Associate

RadioShack
03.2011 - 06.2014

High School Diploma -

Borah High School

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Hannah Porambo