Multi-skilled in several job settings, with the last four years being in healthcare and two years previous in prehospital emergency medicine as an EMT. I am passionate about helping people and making scary times a lot easier for them as well. Model employee with the yearly evaluations to show for it.
Hi, I’m
Hannah Porterfield
Summary
Overview
9
years of professional experience
Work History
Parkwest Medical Center
Health Unit Coordinator/Patient Care Technician
01.2020 - Current
Job overview
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep nursing area clean and neat.
Dollar Tree Stores
Assistant Manager
06.2019 - 12.2019
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Solutions At Home Inc.
Home Health Caregiver
06.2019 - 10.2019
Job overview
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, improving their overall quality of life.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Dallas Rescue Squad
Emergency Medical Technician
08.2017 - 12.2018
Job overview
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
Mann Hummel
Assembly Line Production Worker
01.2016 - 06.2018
Job overview
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Increased product quality through thorough inspection of assembled items before packaging.
Pizza Hut
Cashier
06.2015 - 05.2016
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
Education
Pellissippi State Community CollegeKnoxville, TN
No Degree from Nursing
University Overview
Bessemer City High SchoolBessemer City, NC
High School Diploma
06.2015
University Overview
Skills
- Paperwork Processing
- Workflow Coordination
- Resource Optimization
- Supply Restocking
- Patient Education
- Patient Registration
- Adaptability and Flexibility
- Empathy and Compassion
- Organizational Skills
- Healthcare Software Knowledge
- Teamwork and Collaboration
- Medical Terminology Proficiency
- HIPAA Compliance Understanding
- Stress Management Techniques
- Critical Thinking Abilities
- Professionalism and Ethics
- Data Entry Accuracy
- Attention to Detail
- Training and Mentoring Abilities
- Critical Thinking
- HIPAA Guidelines
- CPR/AED
- Basic Life Support for Health Care Providers (BLS)
- Patient Safety
Timeline
Health Unit Coordinator/Patient Care Technician
Parkwest Medical Center
01.2020 - Current
Assistant Manager
Dollar Tree Stores
06.2019 - 12.2019
Home Health Caregiver
Senior Solutions At Home Inc.
06.2019 - 10.2019
Emergency Medical Technician
Dallas Rescue Squad
08.2017 - 12.2018
Assembly Line Production Worker
Mann Hummel
01.2016 - 06.2018
Cashier
Pizza Hut
06.2015 - 05.2016
Pellissippi State Community College
No Degree from Nursing
Bessemer City High School
High School Diploma
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