Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hannah Precour

Berea,KY

Summary

Dynamic customer service professional with experience at Citizens Bank, excelling in resolving complaints and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively handled escalated issues, ensuring satisfactory outcomes. Proven ability to provide informed recommendations, contributing to increased retention rates and positive client feedback.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Citizens Bank
08.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Teller

Alpena Community Credit Union
06.2021 - 06.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

High School Diploma -

Alpena High School
Alpena, MI
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Citizens Bank
08.2022 - Current

Teller

Alpena Community Credit Union
06.2021 - 06.2022

High School Diploma -

Alpena High School

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Hannah Precour