Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic
Hannah Qualls

Hannah Qualls

Springfield,MO

Summary

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Overview

8
8
years of professional experience

Work History

Cleaning Associate

No More Cleaning
01.2025 - 03.2025
  • Supervisor: Justin Gutherie
  • Telephone: (417) 755-0672
  • Ensured consistently high standards of cleanliness by routinely inspecting facilities for areas in need of attention.
  • Enhanced customer satisfaction by maintaining a clean and organized environment in commercial spaces.
  • Collaborated with fellow associates to complete large-scale cleaning projects quickly and efficiently.
  • Established strong communication with clients, addressing any concerns or requests promptly and professionally.
  • Maintained inventory levels of cleaning supplies, ensuring consistent availability for required tasks.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Sales Associate

TJMAXX
05.2023 - 08.2024
  • Supervisor: Gary Murray
  • Telephone: (417) 627-9326
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Teacher’s Assistant

Four States Christian School
11.2021 - 12.2022
  • Supervisor: Bev Brust
  • Telephone: (417) 793-0246
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Mentored and tutored individual students needing additional help.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Shared important information with students concerning upcoming assignments and tests.
  • Maintained laboratory safety by demonstrating equipment and techniques.

Temp. Monitor/Maintenance Associate

Custom Maintenance Solutions LLC
06.2020 - 08.2020
  • Supervisor: Mark Potts
  • Telephone: (417) 540-1679
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
  • Helped children safely board and disembark from bus.
  • Promoted safety of students on and off bus by identifying potential conflicts.
  • Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
  • Attended to needs of students and informed school personnel of unusual behavior or health problems.
  • Communicated with classroom teachers, principals and parents to discuss student backgrounds, medical problems and behaviors.
  • Served as a reliable resource for colleagues seeking guidance or clarification on complex patient cases or technical concerns related to monitoring systems.

Crew Member

McDonald’s
01.2019 - 01.2020
  • Supervisor: Kim Peterson
  • Telephone: (417) 781-2044
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Retail Sales Associate

Hershey’s Ice Cream
04.2017 - 07.2017
  • Supervisor: David Dease
  • Telephone: (417) 673-2990
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Bachelor of Science - Digital & Graphic Design

Evangel University
Springfield, MO
05-2025

Associate of Arts - General Studies

Crowder College
Webb City, MO
01.2022

High School Diploma -

Homeschooled
Webb City, MO
01.2018

Skills

  • Strong work ethic
  • Efficient multitasking
  • Proactive attitude
  • Reliability and punctuality
  • Deep cleaning expertise
  • Chemical handling
  • Professional appearance
  • Safety-conscious mindset
  • Maintenance awareness
  • Waste disposal proficiency
  • Sanitization techniques
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Sweeping and mopping
  • Cleaning and sanitizing
  • Team collaboration
  • Verbal and written communication
  • Basic maintenance
  • Housekeeping
  • Interior and exterior cleaning

Interests

  • Crafting and DIY Projects
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Graphic Design
  • Photography
  • Fashion
  • Drawing and Painting
  • Creative Writing
  • Blogging
  • Interior Design
  • Blogging/Vlogging
  • Reading
  • Knitting and Crocheting
  • Avid Reader
  • I like working with my hands and fixing things
  • Fashion and Style
  • Volunteering at local animal shelters and rescue organizations
  • I enjoy helping others and giving back to the community

Languages

English
Full Professional

Timeline

Cleaning Associate

No More Cleaning
01.2025 - 03.2025

Sales Associate

TJMAXX
05.2023 - 08.2024

Teacher’s Assistant

Four States Christian School
11.2021 - 12.2022

Temp. Monitor/Maintenance Associate

Custom Maintenance Solutions LLC
06.2020 - 08.2020

Crew Member

McDonald’s
01.2019 - 01.2020

Retail Sales Associate

Hershey’s Ice Cream
04.2017 - 07.2017

Bachelor of Science - Digital & Graphic Design

Evangel University

Associate of Arts - General Studies

Crowder College

High School Diploma -

Homeschooled

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