Hannah Rabuck
Springfield,MO
Summary
Current freshman at Missouri State University with experience in multiple fields. Warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Management experience in busy and successful setting. Organized , dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Worker- Work Study
Disability Resource Office
09.2023 - Current
- Answered student telephone calls promptly and appropriately handled needs.
- Greeted visitors upon arrival, offered assistance, and answered questions.
- Booked appointments for students.
- Scanned documents to put on file.
- Used internal software to book appointments.
Server
Snooze an AM Eatery
05.2023 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Memorized over 30 rotating menu items give personalized recommendations to guests and accommodate allergens.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
JOSE PEPPERS
05.2022 - 05.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted to lead server
- Successfully managed a small group of servers by delegating side work and ensuring tasks were completed.
- Recognized as top performer in restaurant by staff and customers.
- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guests.
- Warmly greeted new and returning guests to help create memorable experiences resulting in customer loyalty.
- Gained time management skills by working in a fast paced environment.
- Communicated with expo and kitchen to ensure guests needs were met.
Front of House Manager
Culver's
12.2021 - 05.2022
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Followed and enforced procedures to ensure safe food preparation, assembly, and presentation.
Team Member
Culvers
01.2020 - 12.2021
- Rotated through series of different stations based on team needs.
- Operate drive through services including taking orders, handling payment and food delivery in a timely but friendly manner.
- Maintained clean dining areas, restrooms, work stations, and outdoor seating areas by routinely sweeping, mopping, replacing supplies. and disposing of garbage.
- Maintained high customer service standards during a high volume, fast paced work environment.
- Manage custard temperatures and storage to maintain food and safety standards.
- Hand crafted several custard deserts per shift which were tailored to customer preferences.
- Stayed informed of company and store updates from leadership.
Education
International Business Management / Spanish Minor
Missouri State University
Springfield, MO05.2027
High school diploma -
Raymore-Peculiar Sr. High School
Raymore, MO05.2022
Skills
- POS systems
- Restaurant Management (1 year)
- Food Safety
- Restaurant Experience
- Liquor, Wine, and Food Service
- Supply Restocking
- Stocking and Replenishing
- Suggestive Selling
- Table Bussing
- Price Memorization
- Special Dietary Requirements
- High-Volume Dining
- Food Safety Understanding
- Food Running
- Shift Management (1 year)
- Upselling
- Cleaning Experience
- Serving Experience
- Food Preparation
- Languages
- Spanish - Intermediate
- Certifications and Licenses
- Food Handler Certification
- Front Office Support
- Microsoft Office
- Calendar Management
- Scheduling
Certification
Food Handlers Certificate- January 2020
Missouri Spanish Seal of Biliteracy- May 2022
Timeline
Front Desk Worker- Work Study
Disability Resource Office
09.2023 - Current
Server
Snooze an AM Eatery
05.2023 - 08.2023
Server
JOSE PEPPERS
05.2022 - 05.2023
Front of House Manager
Culver's
12.2021 - 05.2022
Team Member
Culvers
01.2020 - 12.2021
International Business Management / Spanish Minor
Missouri State University
High school diploma -
Raymore-Peculiar Sr. High School
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