Hannah Ramirez
phoenix
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. Collaborative team player with a flexible approach to changing needs and a consistent focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OpenNetworkExchange
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Representative
Bakkt
07.2023 - 11.2023
- Delivered excellent customer support through various channels i.e
- Voice, email, and chat is job requires the agents to help customers redeem their rewards and book travel plans and assist customers in navigating the website
- Provided site navigation assistance to customers who are new to selfbooking online
- Facilitate the sales of new travel bookings for a variety of travel products - primarily, Air, Car, and Hotel bookings
Logistics Specialist
Parsons Xtreme Golf
05.2021 - 03.2023
- Managed hands-on tool use, organized tasks, and selected products for the next build
- Spearheaded shipping logistics for effective deployment of selected products
- Streamlined merchandise packaging for efficient customer shipping
Cashier
The Habit
08.2019 - 04.2021
- Provided an efficient meal order experience, maintained cleanliness, and supported kitchen preparation
- Ensured table and restroom upkeep for a quality dining environment
- Contributed to the quality of food by preparing orders and organizing ingredients for our crew
Lead Cashier
McDonald's
12.2018 - 08.2019
- Ensured positive customer experiences through effective communication and connection
- Assisted customers in ordering their preferred McDonald's meals efficiently
- Skillfully prepared McDonald's World Famous food items with precision and efficiency
- Collaborated with Crew and Managers to achieve daily goals while fostering a positive and enjoyable work environment
Education
High School Diploma -
Western Christian
Upland06-2018
Skills
- Client Support
- Focused Listening
- Analytical Thinking
- Accurate Data Entry
- Customer Service Proficiency
- Telecommunications Experience
- Advanced Computer Skills
- Conflict Resolution Expertise
- Transaction Management
- Effective Telephone Communication
- Effective Call Management
- In-Depth Product Understanding
Timeline
Customer Service Representative
OpenNetworkExchange
09.2024 - Current
Customer Service Representative
Bakkt
07.2023 - 11.2023
Logistics Specialist
Parsons Xtreme Golf
05.2021 - 03.2023
Cashier
The Habit
08.2019 - 04.2021
Lead Cashier
McDonald's
12.2018 - 08.2019
High School Diploma -
Western Christian
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