Hannah Randle
Rockholds,KY
Summary
Dynamic and results-oriented professional with a proven track record, specializing in new hire training and creative problem-solving. Excelled in mentoring, enhancing team productivity by fostering a collaborative environment, and significantly improving customer satisfaction. Skilled in public speaking and attention to detail, adept at driving both personal and team achievements.
Overview
4
4
years of professional experience
Work History
Tri-West Trainer
Kech, Inc.
08.2024 - Current
- Mentor new hires, resulting in stronger staff development and increased productivity.
- Provid one-on-one mentoring to help individuals reach their full potential within the organization.
- Coach employees on best practices, providing constructive feedback to support their professional growth.
- Evaluate the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted active learning by implementing interactive workshops and hands-on experiences.
Team Leader
Kech, Inc.
05.2022 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Representative
Kech, Inc.
03.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY05.2016
Skills
- New Hire Training
- Planning and Coordination
- Public Speaking
- Creative Problem-Solving
- Remote Learning
- Attention to Detail
Timeline
Tri-West Trainer
Kech, Inc.
08.2024 - Current
Team Leader
Kech, Inc.
05.2022 - 07.2024
Customer Service Representative
Kech, Inc.
03.2020 - 05.2022
High School Diploma -
Whitley County High School
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