Hannah Ray
Fort Worth,Texas
Summary
Dynamic Supervisor at Pearl Interactive Network with a proven track record in enhancing team productivity and customer satisfaction. Skilled in strategic planning and conflict resolution, I effectively implemented efficient workflows, leading to a significant improvement in team performance. Committed to employee development and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Supervisor
Pearl Interactive Network
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Team Leader
Everise INC
10.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
PCA
Omni Interactions
03.2020 - 12.2022
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Cashier
Walmart
01.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Saint Amant High School
Saint Amant, LA05.2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Processes and procedures
- Process improvement
- Process monitoring and improvement
- Project management
- Expectation setting
- Software experience
- Verbal and written communication
- Coaching and mentoring
- Payroll processing
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
Timeline
Supervisor
Pearl Interactive Network
02.2024 - Current
Team Leader
Everise INC
10.2022 - 01.2024
PCA
Omni Interactions
03.2020 - 12.2022
Cashier
Walmart
01.2015 - 05.2016
Saint Amant High School
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