Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Ray

Fort Worth,Texas

Summary

Dynamic Supervisor at Pearl Interactive Network with a proven track record in enhancing team productivity and customer satisfaction. Skilled in strategic planning and conflict resolution, I effectively implemented efficient workflows, leading to a significant improvement in team performance. Committed to employee development and fostering a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Supervisor

Pearl Interactive Network
02.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Team Leader

Everise INC
10.2022 - 01.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

PCA

Omni Interactions
03.2020 - 12.2022
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

Cashier

Walmart
01.2015 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Saint Amant High School
Saint Amant, LA
05.2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Team building
  • Processes and procedures
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Expectation setting
  • Software experience
  • Verbal and written communication
  • Coaching and mentoring
  • Payroll processing
  • Quality control
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Performance management

Timeline

Supervisor

Pearl Interactive Network
02.2024 - Current

Team Leader

Everise INC
10.2022 - 01.2024

PCA

Omni Interactions
03.2020 - 12.2022

Cashier

Walmart
01.2015 - 05.2016

Saint Amant High School

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Hannah Ray