Hannah Reeves
Bastrop,TX
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Lost Pines Pickleball
05.2024 - Current
- Handled guest check-ins and managed reservations while maintaining cleanliness and organization throughout the facility.
- Answered phone inquiries and processed sales including beverages, memberships, and equipment.
- Resolved guest issues effectively, ensuring a positive customer experience.
Guest Service Representative
Sports Facilities Companies
06.2023 - 05.2024
- Coordinated daily front-desk operations, including managing court schedules, handling phone inquiries, assisting with reservations, and welcoming and checking in guests.
- Additional responsibilities included processing ticket sales, greeting attendees at large banquet-style events, and supporting the facility operations team during tournaments.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Service Associate
IQVIA/Stryker
02.2022 - 05.2024
- Managed the collection of used medical devices across multiple accounts, ensuring proper shipment to designated reprocessing facilities.
- Maintained up-to-date communication with accounts regarding reprocessing policies and compliance requirements.
- Assisted clients by providing effective solutions tailored to their needs, improving overall satisfaction.
SSD Associate
Amazon
05.2022 - 03.2023
- Received, scanned, sorted, and prepared customer orders for same-day delivery with high accuracy and efficiency.
- Maintained a fast-paced work flow to meet deadlines while upholding quality and safety standards.
- Collaborated with team members to ensure smooth daily operations.
Education
Bachelor of Applied Arts And Science - Business
Texas A&M University Central TX
Killeen, TX05-2025
High School Diploma -
Cedar Creek High School
Cedar Creek, TX05-2021
Skills
- Product knowledge & membership sales
- Front Desk Operations
- Inventory Management & scheduling
- Regulatory Compliance (HIPAA)
- Client Relationship Management
- Effective communication
Certification
Texas Real Estate License (Inactive) - Expires 07/31/2027
Timeline
Front Desk Associate
Lost Pines Pickleball
05.2024 - Current
Guest Service Representative
Sports Facilities Companies
06.2023 - 05.2024
SSD Associate
Amazon
05.2022 - 03.2023
Service Associate
IQVIA/Stryker
02.2022 - 05.2024
Bachelor of Applied Arts And Science - Business
Texas A&M University Central TX
High School Diploma -
Cedar Creek High School
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