Hannah Reginatto
Chico,CA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions, Lifeguard, Office Supervisor, Personal Assistant to CEO, Assistant Office Manager
Waterworks Park
Redding, CA
05.2020 - 08.2024
- Delivered exceptional customer service, managing ticket sales, addressing complaints, and ensuring satisfaction
- Performed clerical tasks, including filing, faxing, email correspondence, and invoice management
- Managed revenue by processing refunds and monitoring point-of-sale transactions
- Designed and executed marketing strategies, including procuring promotional materials
- Developed an employee merit system to enhance team motivation and performance
- Organized school and group reservations, ensuring smooth booking and service
- Managed employee schedules and coordinated lifeguard rotations
- Resolved customer conflicts and complaints professionally
- Provided beverage service at private events, enhancing guest experiences
Receptionist
George Petersen Insurance Agency
Redding, CA
01.2024 - 04.2024
- Greeted visitors, assessed their needs, and directed them to the appropriate person or office to ensure smooth and efficient service
- Answered and directed all incoming telephone calls to the correct department or personnel, enhancing communication and accessibility
- Took accurate messages for agency personnel to ensure prompt follow-up and seamless communication
- Processed incoming and outgoing mail, maintaining an organized flow of correspondence for the branch
- Maintained office supplies inventory and placed orders as needed to ensure that resources were available and operations were uninterrupted
- Retrieved and distributed documents from carrier websites, supporting timely and accurate information sharing
- Performed additional clerical and job-related duties as needed, demonstrating flexibility and a commitment to supporting overall office operations
Receptionist
Hopewell CPR Training
Sacramento, CA
06.2023 - 12.2023
- Performed clerical duties, including managing phone coverage, responding to emails, faxing, and processing invoices to support smooth administrative operations
- Guided customers in selecting the appropriate CPR class tailored to their profession or specific needs, enhancing customer satisfaction and service quality
- Maintained revenue records by accurately documenting financial information, recording patient charges, and facilitating payment collection
- Managed business office inventory by monitoring stock levels, anticipating supply needs, placing and expediting orders, and verifying deliveries to ensure uninterrupted office operations
Receptionist and Internship
Pulmedica
Redding, CA
02.2021 - 05.2021
- Checked patients in for appointments and verified insurance information to ensure accurate billing and seamless service
- Managed phone calls and maintained organized patient records to support efficient office operations
- Assisted physicians by taking vital signs and observing during patient exams and treatments, ensuring high-quality care and accurate documentation
Education
CalRegional Phlebotomy Technician Program -
CalRegional Phlebotomy Technician Program
Roseville, CA12.2023
Associate of Arts - Psychology
Shasta College
Redding, CA05.2023
Associate of Science - Administration of Justice
Shasta College
Redding, CA05.2023
Associate of Science - General Studies Humanities
Shasta College
Redding, CA05.2023
High School Diploma -
Shasta High School
Redding, CA06-2021
CTE Medical Assisting Program -
CTE Medical Assisting Program
Redding, CA06-2021
Bachelor of Arts - Psychology
California State University Chico
Chico, CASkills
- Google Suite
- Microsoft Office Suite
- Social media management
- Onboarding and training
- Phlebotomy expertise
- Attention to detail
- Organizational skills
- Customer service
- Conflict resolution
Certification
- Certified Phlebotomy Technician I, American Medical Certification Association, CPT-0284614, Phlebotomy
- Basic Life Support (BLS) Provider, American Heart Association, 09/01/25, CPR, First Aid, AED
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid, American Red Cross, 01/01/26
- Training for Intervention Procedures (TIPS) - Responsible Beverage Server (RBS), 05/01/27, CA-000033656749
Timeline
Receptionist
George Petersen Insurance Agency
01.2024 - 04.2024
Receptionist
Hopewell CPR Training
06.2023 - 12.2023
Receptionist and Internship
Pulmedica
02.2021 - 05.2021
Admissions, Lifeguard, Office Supervisor, Personal Assistant to CEO, Assistant Office Manager
Waterworks Park
05.2020 - 08.2024
CalRegional Phlebotomy Technician Program -
CalRegional Phlebotomy Technician Program
Associate of Arts - Psychology
Shasta College
Associate of Science - Administration of Justice
Shasta College
Associate of Science - General Studies Humanities
Shasta College
High School Diploma -
Shasta High School
CTE Medical Assisting Program -
CTE Medical Assisting Program
Bachelor of Arts - Psychology
California State University Chico
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