Hannah Reimer
Park City,KS
Summary
Dynamic retail professional with hands-on experience in customer service, payment processing, and sales. Proven track record of enhancing customer satisfaction and driving sales growth through excellent communication and teamwork. Committed to continuous learning and adapting processes to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Sales Associate
Spot On
San Francisco, CA
03.2022 - 01.2024
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Associate/Receptionist
Farm Bureau Financial Services
Wichita, KS
08.2016 - 12.2019
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Kitchen Manager
Chipotle
Wichita, KS
08.2013 - 05.2016
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ensured that customer service standards were met by providing excellent customer service skills.
Skills
- Proficient in POS operations
- Payment processing
- Customer engagement
- Problem solving
- Documentation and reporting
- Prioritization and scheduling expertise
Timeline
Sales Associate
Spot On
03.2022 - 01.2024
Sales Associate/Receptionist
Farm Bureau Financial Services
08.2016 - 12.2019
Kitchen Manager
Chipotle
08.2013 - 05.2016
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