Hannah Renshaw
Cedarville,NJ
Summary
Diligent Office Administrator with strong background in office administration, known for efficiently managing daily operations and supporting senior staff. Demonstrated ability to streamline office processes and improve workflow. Proven skills in time management and communication. Offering compassion, kindness, and leadership.
Overview
9
9
years of professional experience
Work History
Office Administrator
Millville Daycare Center
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry families.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Teacher’s Assistant
Millville Daycare Center
11.2021 - 05.2023
- Promoted learning and social development through structured and unstructured playtime.
- Designed monthly activity schedules to balance play, rest and learning time.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Kept notes of behavior issues, food served and medications administered to children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Restocked supplies and personal hygiene products for use by students.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Direct Support Professional
Bancroft Neurohealth
08.2021 - 11.2021
- Adult Services
- Assisted “person served” with their daily living tasks
- Such as hygiene, getting dressed, eating, gaining independence, etc
- Collected behavioral data
- Charted day habilitation services
- Administered medication
- Prompted “person served” to do tasks
- Transported “person served” from their residence to day habilitation
- Reason for separation: They did not agree with my schedule, regarding my son.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted disabled clients to support independence and well-being.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Guided patients to restroom to support bladder and bowel relief requirements.
Customer Service Representative
Procom LLC
06.2021 - 06.2021
- Work from home
- Answered calls in a kind, conductive manner
- Transferred callers where they needed to go
- Despospitoned the calls as they were placed
- Reason for separation: Technical issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
- Assisted customers by answering questions and responding to inquiries.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
Site Greeter
Glassboro Child Development Center
03.2021 - 04.2021
- Recorded temperatures of staff and children
- Asked a series of questions regarding covid-19
- Assisted children getting to their classrooms
- Engaged with children in the morning
- Reason for separation: Did not feel comfortable with the environment for my son and I.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Documented novel coronavirus screening assessments.
- Disinfected tools, equipment and surfaces between patients.
Hostess
Green Olive Restaurant
09.2020 - 11.2020
- Answered phone calls, took orders and sent them to the kitchen
- Keep the front area clean and sanitized
- Made transactions using cash or card
- Provided excellent customer service and respected staff
- Reason for separation: Lack of child care.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
Cashier/ Barista
Dunkin’ Donuts
02.2016 - 05.2020
- Provided quality service to customers and respecting staff
- Made transactions using cash and card
- Prepared food and beverages at correct temperatures
- Counted and handled the cash register at the end of shift
- Provided cleanliness in each area of the station, kitchen, bathroom, and freezers
- Reason for separation: Covid-19, lost childcare.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Promoted additional items with beverages, increasing store sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prioritized drink requests while managing interruptions.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prepared eye-catching, creative latte art to please customers.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Updated specials board display to boost sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cashier/ Stocker
Petsmart, 2122 N Second St
06.2018 - 08.2018
- Providing quality customer service to staff and customers
- Made transactions using cash, card, or check
- Stocked shelves with products
- Completed inventory
- Reason for separation: High risk pregnancy.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
CPR and First Aid Certified- 9/17 -
High School Diploma -
Penn Foster Career School
Scranton, PA06.2017
Skills
- Excellent Communication Skills
- Diligent
- Great Listener
- Team Player
- Creative
- Leadership
- Emotional intelligence
- Delegation
- Motivated
- Verbal and Written Communication
- Parental Communication
- Communicating with Parents and Teachers
- Child CPR
- Supervising Classroom Activities
- Customer Service
- Childcare Expertise
- Age-Appropriate Activities
- Child Care
- Upbeat and Positive Personality
- Correcting Discrepancies
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Customer Support
- Understanding Customer Needs
- Exceptional Communicator
- Inbound and Outbound Calling
- Speaking Clearly
- Sales and Upselling
- Microsoft PowerPoint
- Emergency Situations
- Safety Behaviors
- Care Plan Assessment
- Caring Companionship
- Attentive to People
- Daycare Environments
- Office administration
Timeline
Office Administrator
Millville Daycare Center
05.2023 - Current
Teacher’s Assistant
Millville Daycare Center
11.2021 - 05.2023
Direct Support Professional
Bancroft Neurohealth
08.2021 - 11.2021
Customer Service Representative
Procom LLC
06.2021 - 06.2021
Site Greeter
Glassboro Child Development Center
03.2021 - 04.2021
Hostess
Green Olive Restaurant
09.2020 - 11.2020
Cashier/ Stocker
Petsmart, 2122 N Second St
06.2018 - 08.2018
Cashier/ Barista
Dunkin’ Donuts
02.2016 - 05.2020
CPR and First Aid Certified- 9/17 -
High School Diploma -
Penn Foster Career School
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