Hannah Rhine
Deadwood,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Property Manager
The Dude Properties, LLC
10.2021 - Current
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Oversaw budget preparation and allocation by analyzing expenses and forecasting trends.
- Streamlined task delegation, resulting in improved operational efficiency.
- Enhanced property appeal by overseeing landscaping and renovation projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Center Manager
Care Now
05.2023 - 08.2023
- Established service protocols for consistent customer interactions.
- Mentored staff to enhance skills for career advancement opportunities.
- Created individualized development plans for team members to achieve career goals.
- Resolved customer complaints promptly to maintain a positive reputation.
- Oversaw daily operations to maintain high standards of service delivery.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Managed work and performance of more than 7 employees.
- Directed daily operations at busy urgent care clinic.
- Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Teller
DATCU Credit Union
12.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Assisted customers in understanding banking products, leading to increased uptake of services.
Office Manager
ENT and Allergy Clinic, P.A
01.2020 - 10.2021
- Addressed customer concerns promptly, leading to increased satisfaction.
- Optimized office budget by renegotiating vendor contracts.
- Monitored expenditures for better financial control.
- Established streamlined procedures for document management for enhanced accessibility.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Nursing
Midwestern State University
Wichita Falls, TXAssociate of Arts -
Weatherford College
Weatherford, TXSkills
- Payment collection
- Customer service-focused
- Exceptional oral and written communication skills
- Administrative support
- Adaptable
- Valid Texas driver's license
- Staff leadership
- Schedule management
- Effective leader
- Scheduling
- Records organization and management
- Calendar management
Timeline
Center Manager
Care Now
05.2023 - 08.2023
Teller
DATCU Credit Union
12.2022 - 05.2023
Property Manager
The Dude Properties, LLC
10.2021 - Current
Office Manager
ENT and Allergy Clinic, P.A
01.2020 - 10.2021
Bachelor of Science - Nursing
Midwestern State University
Associate of Arts -
Weatherford College
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