Hannah Rich
Chubbuck,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
BRP Health Management Systems
05.2017 - Current
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Outreach and Training Coordinator
Compassion And Hope Pregnancy Center
01.2021 - 11.2022
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training presentations and resources for enhanced learning.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Developed and executed strategies to improve training program performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Verified training program compliance with applicable laws and regulations.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Planned and conducted staff trainings with emphasis on safety and continued education areas.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Worked with central management to identify, plan, align, and address training needs.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Assigned and delivered web-based, self-directed learning materials.
Client Service Coordinator
Compassion And Hope Pregnancy Center
07.2016 - 03.2021
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Home School Idaho
Pocatello, ID05.2004
Skills
- Database Administration
- Customer Relations
- Coordination
- Employee Training
- Correspondence Writing
- Data Management
- Team Bonding
- Risk Management
- Business Administration
- Complex Problem-Solving
- Contract Agreement Preparation
- Proofreading
- Data Entry Documentation
- Filing
- Travel Planning
- Calendar Management
- Customer Service
- Back Office Operations
- Project Planning
- Statistical Data Gathering
- Clerical Support
- Documentation
- Staff Management
- Phone Call Answering
- Project Management
- Excel Spreadsheets
- Performance Improvement
- Spreadsheets
- Cash Deposit Preparation
- Customer and Client Relations
- Taking Messages
- Critical Thinking
- Sorting and Labeling
- Database Organization
- Records Management
- Office Supplies and Inventory
- Training and Development
Certification
- Client Care - Abuse Awareness and Recovery- Training - September, 2021
- The Culture of Your Center- Training - September, 2021
- Recognizing the Shame in Your Clients' lives - Training - January, 2021
Enjoy learning new skills and helping others achieve their goals
I attended general conference almost every year from 2016 - 2022 that included training in multiple areas including but not limited to: Client Care, Administration, Community Outreach, How to Spot Abuse and Trauma, The Mind of the Client, Advanced Training and Development, Etc..
Through my training and job experience I have had the privilege of helping clients and co-workers find and achieve their goals; and vision for the future, overcoming personal and professional hurdles.
Timeline
Outreach and Training Coordinator
Compassion And Hope Pregnancy Center
01.2021 - 11.2022
Administrative Assistant
BRP Health Management Systems
05.2017 - Current
Client Service Coordinator
Compassion And Hope Pregnancy Center
07.2016 - 03.2021
- Client Care - Abuse Awareness and Recovery- Training - September, 2021
- The Culture of Your Center- Training - September, 2021
- Recognizing the Shame in Your Clients' lives - Training - January, 2021
High School Diploma -
Home School Idaho
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