HANNAH RICHMAN
Castle Rock,CO
Summary
Dedicated, strategic leader with a background in project management and organizational leadership with experience leading negotiations, complex deliverables and executing comprehensive integration strategies. The ability to lead and collaborate with cross-functional teams to ensure the delivery and success of project initiatives.
Proven record of expert communication with stakeholders, excellent leadership skills, diplomacy and tact and the ability to maintain and build effective relationships to gain trust and respect across all levels of an organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager, Operations and Integrations
Radiology Partners
2022.07 - Current
- High performing analytical Manager who helps drive and support key strategic initiatives related to growth, finance and operations.
- Lead target practice implementations and integration planning and execution.
- Lead and support cross-functional areas in the practice to ensure multi-million dollar projects are executed efficiently, timely and successfully.
- High proficiency and expertise in building and reviewing detailed financial models.
- Present and communicate work effectively to key constituents including executive level management and stakeholders.
- Strategic planning and analysis of key project initiatives.
- Detail oriented, highly-motivated, and able to manage multiple projects and work streams simultaneously.
Practice and Operations Manager, Orthopedics Institute
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2021.11 - 2022.06
- Partnered with each sub-specialty within Orthopedics to develop quarterly goals related to quality based on the IOMs six aims for improvement: safe, effective, timely, efficient, equitable and patient-centered
- Partnering with Physician and Operational leaders, lead effort to standardize clinic expectations of scheduling, appointments, cancellations, and conversion to telehealth, leading to a 4% increase in clinic volume in 2021
- Operational leader in expanding four sites of practice for Outreach Clinics and the successful transition of all Outreach to Children's Hospital clinics specifically: Ft
- Morgan, Sterling, Durango, Pueblo, and Montrose
- Operational leader in overseeing ten sites of practice to include execution of clinical operations, business planning and process improvement
- Operational partner to physician leaders in various capacities, improving relations between providers and operational team and organizing and hiring two additional Advanced Practice Providers
- Oversees a diverse team of 41 Administrative Professionals that include: Operations Supervisors, Administrative Service Coordinators, Medical Schedulers, and Professional Research Assistants supporting over 46 Physicians and Advanced Practice Providers
- Participates in complex strategy with growing new referrals, assessing patient out migration, analyzing data and establishing key messages
- Participates in the development and execution of strategic business planning regarding clinical operations, practice expansion, and practice model changes
- Measures providers' clinical productivity (wRVUs), count of clinical sessions/shifts, and amount of clinical time against benchmarks
- Partners with Clinical Medical Directors to accomplish clinic-specific goals in an ambulatory setting related to quality, growth and patient satisfaction
- Monitors, reports and ensures compliance of physician faculty in government and private payer incentive programs
- Tracks provider funding allocations to determine effort dedicated to clinical, administrative, research, and education activities
- Manages the hospital and practice budget and monitors expenses as well as assists in the preparation of hospital and Department of Pediatrics annual budget, restricted funds and all other financial reporting
- Provides project management leadership by creating charters, timelines, milestones, goals and objectives for projects and programs
- Keeps projects on time and on task and gain active buy-in from stakeholders.
Operations Supervisor, Orthopedics Institute
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2019.12 - 2021.11
- Facilitated and managed the hospital's On-Call QGenda Project to completely transition the Orthopedics Call Schedule to one central data base
- Maneuvered through COVID-19 Pandemic after first starting with Children's to completely transition my entire team to working from home to ensure their safety and success
- Lead the Orthopedic Institute Space Reactivation Project by assessing space, equipment needs, and bringing administrative staff back to the office through hybrid or telework
- Key Operational Leader and partner to RAVE partners, improving working relationships between Orthopedics and RAVE department
- Partnered with Operational Leaders, lead effort to standardize clinic expectations with surgery scheduling, template management, and clinical appointments
- Oversaw a diverse team of Administrative Service Coordinators supporting over 40 Physicians and Advanced Practice Providers
- Responsible for coaching, mentoring, modeling best practices, scheduling, managing PTO and day-to-day performance for direct reports
- Developed clear goals and objectives for performance management and effectively communicates accountability
- Implemented and evaluates strategies to improve employee performance
- Established and maintains partnerships across the hospital with operational, clinical, faculty and provider leadership
- Managed day-to-day administrative operations.
Director, Youth Market
American Heart Association
2019.01 - 2019.10
- Expanded Business Development opportunities by gaining $25,000 in Corporate Sponsors for The Kids Heart Challenge, Youth Market
- Reached my fundraising goal of $350,000 and contributed to the Portland Office's overarching recruitment goal of $2M
- Expanded into more than 200 schools across Oregon and SW Washington
- Managed staff as well as the Internship Program
- Implemented Kids Heart Challenge Event within 200 schools in Portland and SW Washington Area
- Acted as an AHA liaison with Superintendents, district staff, and school-based staff
- Achieved professional growth by partnering with individual schools, lawmakers, healthcare providers, and others to ensure everyone has access to healthier lifestyle choices and proper healthcare
- Performed assemblies and connected to teachers and children to make a lifesaving impact
- Achieved income and recruitment goals through the management of existing customers and prospecting new schools.
Business Development Coordinator
American Heart Association
2018.01 - 2019.01
- Expanded Little Hats Big Hearts Campaign into 10 Pediatric Hospitals across Oregon and SW Washington
- Executed a successful Heart Ball Campaign only six weeks into the job
- Developed sustainable process improvements when it came to budget and income reconciliation
- Built a sustainable volunteer base for all AHA campaigns across the Portland Office
- Helped execute Oregon Hart Hat with Heart Campaign by taking blood pressure at several construction sites across Oregon and SW Washington
- Managed staff and interns
- Managed all logistics for Go Red For Women, Heart Ball, Little Hats Big Hearts and Oregon Hard Hat with Heart Campaigns
- Managed department budgets and income reconciliation
- Acted as the Community Relations Coordinator to work with volunteers and led Health and Wellness fairs
- Assisted in the planning and execution of campaign projects to ensure timely completion and achievement of goals
- Maintained all data entry as it pertains to sponsorships, donations, and sales.
NICU NP/OB Hospitalist Coordinator/Patient Rep Orthopedics
Providence St. Vincent Medical Center
2016.12 - 2017.12
- Helped develop process improvement initiatives across the NICU
- Created and managed all SharePoint sites for the Providence Women and Children's Clinic
- Managed payroll for Physicians and Advanced Practice Providers
- Managed all SharePoint sites for the Providence Women and Children's Clinics
- Provided first tier support in clinical action and application software and interfaces
- Supported Leadership and Medical Directors with projects as assigned
- Managed complex schedule for 20+ Providers and Advanced Practice Providers ensuring appropriate coverage at all locations according to clinic protocols
- Maintained day-to-day workflow and managed communication in the office while remaining flexible to changing needs and priorities
- Maintained a high level of patient satisfaction in Orthopedics by providing exceptional customer service.
Administrative Service Coordinator, Emergency Medicine
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2015.11 - 2016.11
- Developed a departmental budget to track provider reimbursement accounts
- Worked with leadership to create a weekly rounding report to implement sustainable changes for improvement
- Provided high level administrative and customer service support for Emergency Medicine Providers and staff
- Provided calendar management support for all Medical Directors and Executives
- Provided operational and financial support, including working directly with University Physicians, Inc
- Managed all Continuing Medical Education (CME) provider reimbursements.
Education
Masters of Project Management (MPM) - Project Management and Organizational Leadership
Colorado State University - Global Campus
Bachelor's of Science (BS) - Healthcare Administration and Management
Colorado State University - Global Campus
Skills
- Leadership and Communication
- Strategy and Operations
- Team Management and Development
- Interpersonal Skills
- Business Acumen
- Creative and Critical Thinking
- Coaching and Quality Management
- Project Management
Certification
- PMP Certification
Timeline
Manager, Operations and Integrations
Radiology Partners
2022.07 - Current
Practice and Operations Manager, Orthopedics Institute
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2021.11 - 2022.06
Operations Supervisor, Orthopedics Institute
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2019.12 - 2021.11
Director, Youth Market
American Heart Association
2019.01 - 2019.10
Business Development Coordinator
American Heart Association
2018.01 - 2019.01
NICU NP/OB Hospitalist Coordinator/Patient Rep Orthopedics
Providence St. Vincent Medical Center
2016.12 - 2017.12
Administrative Service Coordinator, Emergency Medicine
Children's Hospital Colorado Anschutz Medical Campus, Aurora
2015.11 - 2016.11
Masters of Project Management (MPM) - Project Management and Organizational Leadership
Colorado State University - Global Campus
Bachelor's of Science (BS) - Healthcare Administration and Management
Colorado State University - Global Campus
- PMP Certification
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