Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Richter

Belmont,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Coordinator

IHG Hotels & Resorts
02.2022 - 08.2023
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Front Desk Guest Service Agent

Mission Hospitality
07.2021 - 02.2022
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
  • Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
  • Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.

Women's Sales Associate

TJX Marshalls
10.2016 - 06.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

High School Diploma -

Boiling Springs High School
Boiling Springs, SC
06.2018

Skills

  • Customer Communication/Service
  • Issue Resolution
  • Data Entry
  • Goals and performance
  • Sales strategy development
  • Managerial skills
  • Contract Preparation
  • Upselling strategies
  • Relationship Building
  • Staff Training
  • Computer Skills
  • Guest accommodations
  • Detail Oriented

Timeline

Sales Coordinator

IHG Hotels & Resorts
02.2022 - 08.2023

Front Desk Guest Service Agent

Mission Hospitality
07.2021 - 02.2022

Women's Sales Associate

TJX Marshalls
10.2016 - 06.2021

High School Diploma -

Boiling Springs High School

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Hannah Richter