Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Rickel

Colorado Springs,CO

Summary

Enthusiastic and motivated professional eager to expand professional development and job skills. Friendly, outgoing, adaptable and collaborative professional that enjoys devising satisfying solutions to complex problems. Dedicated to efficient and effective collaboration between teams, and delivering productive performance when working alone. Strong organizational skills with exceptional attention to detail, time management, and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Senior Patient Coordinator

Shandy Clinic
08.2022 - Current
  • Responsible for checking in patients, collecting cop-payments, and assisting patients with completing necessary paperwork and forms to provide essential information to bill for services.
  • Responsible for tracking attendance issues and working directly with the clinic manager to resolve.
  • Responsible for giving families information or directing them to the appropriate place for programs including Feeding Groups, Social Skills Groups, Mind and Movements, Aquatic Therapy, ABA, and any other program offered.
  • Responsible for answering all phone calls in a professional manner; canceling and rescheduling appointments as needed, transferring calls to the appropriate departments/individuals, able to answer all general questions.
  • Responsible for making any and all necessary calls to patients; call families to notify when therapists are out of office, clinic closures, if they will be seeing a different therapist or to try to schedule appointments in any available openings.
  • Responsible for tracking authorizations.

Lead Therapy Technician

Shandy Clinic
04.2020 - 08.2022
  • Responsible for assisting in interviews, hiring, and training for all therapy technicians.
  • Responsible for assisting with transferring and handling of patients during therapy sessions as directed by clinicians.
  • Responsible for facilitating appointments when clinicians were working from home (Telehealth) during Covid to aid in clinic productivity and avoid canceling therapy sessions.
  • Responsible for assisting in showering and dressing patients before and after aquatic therapy sessions.
  • Responsible for maintaining office supply management including inventory levels and ordering (clinic purchasing liaison).
  • Responsible for monitoring patient's safety and response to exercise intensity to discuss with therapist or assistant.

Rehabilitation Specialist/Tech Chiropractic Assistant

Whole Family Chiropractic
08.2018 - 08.2019
  • Primary staff member in charge of setting patients up in chiropractic modalities including electrical muscle stimulation, therapeutic ultrasound, cold laser therapy, cervical and lumbar decompression.
  • Responsible for cropping and uploading patient x-rays into EHR.
  • Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
  • Responsible for assisting with evaluating and screening patients to determine needs and provide necessary support.

Teacher's Assistant/Behavior Support Paraprofessional

Anchorage School District
08.2015 - 08.2018
  • Responsible for providing emotional support to students during crisis.
  • Usage of verbal de-escalation techniques to help students in crisis return to the classroom.
  • Facilitating and assisting with activities of daily living.
  • Responsible for maintaining hourly data entry with high levels of accuracy to follow child behavior patterns and progress.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Responsible for keeping students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

Bachelor of Arts in Interdisciplinary Studies - Psychology, Communications And Health Science -

Eastern Washington University
08.2023

Diploma -

Robert Service High School
05.2014

Skills

  • Patient Relations
  • New Hire Training
  • Insurance Verification
  • Appointment Scheduling
  • Organizational Standards
  • Inventory Management
  • HIPAA Compliance
  • Patient Flow Management
  • Filing and Recordkeeping
  • Payment Collection

Timeline

Senior Patient Coordinator

Shandy Clinic
08.2022 - Current

Lead Therapy Technician

Shandy Clinic
04.2020 - 08.2022

Rehabilitation Specialist/Tech Chiropractic Assistant

Whole Family Chiropractic
08.2018 - 08.2019

Teacher's Assistant/Behavior Support Paraprofessional

Anchorage School District
08.2015 - 08.2018

Bachelor of Arts in Interdisciplinary Studies - Psychology, Communications And Health Science -

Eastern Washington University

Diploma -

Robert Service High School

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Hannah Rickel