Leadership and Supervision: Assisted in managing daily operations, including supervising staff, scheduling, and delegating tasks to ensure smooth gym functions
Customer Relationship Management: Cultivated strong relationships with members, addressing their needs and concerns to enhance overall satisfaction and retention
Event Coordination: Organized and executed events, classes, and seminars, coordinating with instructors and external vendors to ensure successful outcomes
Training and Development: Assisted in training new staff and instructors, providing guidance on gym policies, procedures, and customer service standards
Assistant General Manager
Danville Jiu -Jitsu
05.2023 - 08.2024
Leadership and Supervision: Assisted in managing daily operations, including supervising staff, scheduling, and delegating tasks to ensure smooth gym functions
Customer Relationship Management: Cultivated strong relationships with members, addressing their needs and concerns to enhance overall satisfaction and retention
Event Coordination: Organized and executed events, classes, and seminars, coordinating with instructors and external vendors to ensure successful outcomes
Training and Development: Assisted in training new staff and instructors, providing guidance on gym policies, procedures, and customer service standards
Hostess
Hideout kitchen
02.2022 - 01.2023
Customer Service Excellence: Provided exceptional service to guests, ensuring a positive dining experience through attentive and friendly interactions
Communication Skills: Communicated clearly with guests, servers, and management to coordinate seating and special requests
Attention to Detail: Ensured the restaurant's ambiance was maintained by overseeing cleanliness, setting up tables, and adhering to high standards of presentation
Team Collaboration: Worked closely with restaurant staff to ensure smooth operations and guest satisfaction during peak dining hours