Hannah Roach

Rapidly integrated into Jenzabar's Chatbot and Analytics teams as a contracted full-stack software developer. Collaborated with designers, QA professionals, and fellow developers to deliver new features and troubleshoot issues using React, SCSS, C#, Entity Framework Core, SQL, and Azure DevOps

Jenzabar Chatbot Team May 2023 - September 2023

• Enhanced Jenzabar Chatbot, an application facilitating student-institution communication, by upgrading to react-admin 4.14 and MUI v5.14.11, along with updating all dependencies.
• Developed an agent-to-user chat window, enabling agents to manage multiple conversations simultaneously, with dynamic tab colors indicating response time.
• Designed and implemented various pages, modals, and push notifications.
• Conducted a comprehensive refactoring of the application, transitioning from inline CSS to a more maintainable SCSS file system.
• Successfully merged 88 bugs/features into the master branch.

Jenzabar Analytics Team January 2022 - May 2023

• Contributed to Jenzabar Analytics, empowering educational institutions to efficiently manage data and extract vital insights.
• Spearheaded the creation of a front-end testing framework using Selenium WebDriver, xUnit, C#, and Page Object Model (POM), providing QA testers with the tools and knowledge to develop new tests.
• Designed and implemented an interactive sidebar navigation and breadcrumb feature based on the application's route hierarchy.
• Refactored the application to leverage Microsoft Identity Library (MSAL) for performing graph calls to the B2C instance, enabling seamless CRUD operations on B2C Users.
• Enhanced security by integrating the Azure KeyVault API library into the application.
• Successfully merged 204 bugs/features into the master branch, contributing to the overall improvement of the software.

• Designed and managed a data visualization tool for Boeing's ICBM Minuteman III program using Python. This software translated binary telemetry data into stand-alone and real-time visualizations which assisted engineers in identifying anomalies.
• Used C#, WPF, WCP, Entity Framework, and MS SQL to support F-22 OTE's Real-Time Data Management system. This software enabled test engineers to load procedures, document tests, generate reports, log notes, and resolve issues. Designed new features, resolved issues, and improved performance.
• Worked with SQL and Access to improve performance of ICBM's Guidance Assessment Tool; 6-hour weekly table loads to 4-minute daily table loads.

• Created web application features to assist DevOps in resolving reoccurring data issues. Resolved bugs, improved performance, and created front-end and back-end tests.
• Assisted DevOps with Postgres SQL queries and tasks. Worked with CoffeeScript, HTML, Ruby, Rails, Postgres SQL, Python, and test-driven development.

• Used C# and OOP to design and refactor Veracity's Naval Synchronization Toolset (NST). This tool enabled Naval Aviation Enterprise managers to make data-driven inventory decisions with regards to F/A-18 aircraft.
• Created simulation of Naval Station Great Lakes using Python. Created visualizations and tests for all parts of process.

• Developed statistical models to forecast call volume, customer enrollments, product conversion, employee attrition, and customer satisfaction.
• Provided recommendations on employee bonus structures and marketing strategies.
• Performed text analysis on customer surveys and created real-time reports to display insights (MS SQL, IBM Cognos, SPSS Modeler, SPSS Text Analytics).
• Create a wide range of dynamic, interactive, reports for Operations, Client Services, Finance, Marketing, and Carrier Integrations (MS SQL, IBM Cognos).
• Launched Customer Care’s data analytics program from ground zero to using sophisticated, interactive, reports (Oracle RightNow Analytics).
• Gathered requirements and facilitated communication between stakeholders.