Summary
Overview
Work History
Education
Skills
Timeline

Hannah Roach

Case Manager
Turlock,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to relocate to New York.

Overview

14
14
years of professional experience

Work History

Housing Specialist

Telecare Corporation
Modesto, CA
01.2023 - Current
  • Assisted clients with housing transitions to aid in bridging the gap between homelessness to transitional and permanent housing by offering support, and education surrounding life skills.
  • Educated clients on program rules and policies of HUD housing.
  • Guided clients through the transition to independent living within the community.
  • Made referrals to utilize community resources for residents' needs.
  • Identified appropriate community resources and provided referrals for services.
  • Provided direct support, coaching, and intervention to increase self-sufficiency and goal attainment.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.

Case Manager

Telecare Corporation
Modesto, CA
07.2021 - 01.2023
  • Assisted in the development and pilot of the Transitional Age Youth Drop-In Center
  • Collaborated with community partners to develop program policies and procedures.
  • Managed program projects and served as a liaison between community partners to clarify mutual goals and meet standards and deadlines.
  • Developed short-term and long-term vision and strategy to achieve targeted program goals.
  • Cultivated strong professional relationships with community partners and agencies to develop long-term collaboration.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.

Case Manager

Telecare Corporation
Modesto, CA
02.2020 - 07.2021
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Identified appropriate community resources and provided referrals for services.
  • Supervised the affairs and monitored mental health of TCON and LPS clients

Peer Support Specialist

Telecare Corporation, PHF
Ceres, CA
05.2017 - 02.2020
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Collaborated with team members and other treatment team members ensuring consistent communication to maintain order and efficient care delivery.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

House Manager

Sunrise Community of TN
Clarksville, TN
03.2012 - 04.2017
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Responded to resident complaints and coordinated with program directors and HUD to perform necessary repairs on units.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Direct Support Professional

Sunrise Community of TN
Clarksville, TN
02.2010 - 01.2012
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in development of social skills to become integrated in community.
  • Participated in and facilitated community events for residents to create friendly bonds between program members.

Education

Brandman University, Irvine, CA
05.2025

Skills

  • Problem-Solving
  • Conflict Resolution
  • Relationship Building
  • Case Management
  • Program Coordination and Execution

Timeline

Housing Specialist - Telecare Corporation
01.2023 - Current
Case Manager - Telecare Corporation
07.2021 - 01.2023
Case Manager - Telecare Corporation
02.2020 - 07.2021
Peer Support Specialist - Telecare Corporation, PHF
05.2017 - 02.2020
House Manager - Sunrise Community of TN
03.2012 - 04.2017
Direct Support Professional - Sunrise Community of TN
02.2010 - 01.2012
Brandman University - ,

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Hannah RoachCase Manager