Hannah Roberts
Winlock ,WA
Summary
Reliable professional with a proven track record in customer service and cash handling, demonstrated at Thorbeckes and McDonald's. Skilled in multitasking and payment processing, I significantly enhanced member retention and ensured operational excellence.
Overview
4
4
years of professional experience
Work History
Gym Receptionist
Thorbeckes
01.2023 - Current
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Resolved member problems and complaints.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Crew Member
McDonalds
04.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
Education
GED -
Centralia College
Centralia, WA03-2024
Skills
- Cash handling experience
- Customer Service
- Call Answering and Routing
- Payment Processing
- Multitasking
- Reliability
- Fitness industry familiarity
Timeline
Gym Receptionist
Thorbeckes
01.2023 - Current
Crew Member
McDonalds
04.2021 - 12.2023
GED -
Centralia College
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