Hannah Roberts
Falmouth
Summary
Dynamic medical receptionist with proven expertise at Intermed in optimizing front desk operations and enhancing patient satisfaction. Skilled in appointment scheduling and HIPAA compliance, I excel in managing high call volumes while maintaining confidentiality. Known for building strong patient relations and streamlining processes to improve efficiency and accuracy in medical records management.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Intermed
04.2025 - Current
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Ensured accuracy of patient insurance, demographics, and health history information.
- Assisted patients in completing necessary medical forms and documentation.
- Maintained confidentiality of patient information per HIPAA regulations.
- Managed high call volumes, directing inquiries to appropriate departments professionally.
- Updated and maintained accurate medical records for all patients.
- Streamlined front desk operations to enhance patient satisfaction.
- Addressed patient inquiries promptly to maintain a positive experience.
Private Nanny
Private Family
08.2024 - 12.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Education
Business
Louisiana State University
Baton Rouge, LABusiness/sales
University of Southern Maine
Portland, MESkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Medical billing
- Electronic medical records
- Letter preparation
- Medical records management
- Workflow optimization
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Proficient in software
Languages
ASL
Elementary
Timeline
Medical Receptionist
Intermed
04.2025 - Current
Private Nanny
Private Family
08.2024 - 12.2024
Business
Louisiana State University
Business/sales
University of Southern Maine
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