HANNAH ROGERS
DAYTON,TX
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Crunch Fitness
01.2020 - 05.2024
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
- Communicate customer issues with upper management team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
- Manage staff levels, wages and hours
- Manage and maintain relationships with key operations vendors
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
Sales/Fitness Consultant
Fitness Connection
05.2019 - 12.2019
- Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach
- Responsible for tours of facility and equipment demonstrations with prospective members
- Responsible for promoting and selling memberships to potential new members and selling renewals/upgrade to current members
- Met and exceeded specific sales goals/standards
- Participate actively to recruit and retain members, convert telephone inquiries into appointments, recruit referrals at point of sale and identify networking functions to present opportunity to market to the Fitness Connection membership base
Property Manager
Pearson Financial Services
08.2018 - 05.2019
- Preparing and managing budgets
- Attracting new tenants through advertising, property viewings, and encouraging referrals
- Interviewing tenants and running credit/background checks
- Setting rental rates, negotiating and enforcing lease agreements
- Addressing tenant complaints and inspecting vacated units
- Contracting and supervising repairs and maintenance work
- Collecting rent, dealing with late payments, and handling operating expenses
- Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
- Preparing reports on the financial performance of properties
- Terminating leases and initiating eviction proceedings
Education
Finance -
Stephen F. Austin State University
Nacogdoches, TX06.2016
Diploma -
Dayton High School
Dayton, TX06.2014
Skills
- Microsoft Office
- Critical Thinking
- Customer Relations
- Organizational Skills
- Excellent Customer Service Skills
- Time Management Skills
- Good Communication
- Initiative and Problem-solving Abilities
- Operations Management
- Problem-Solving
Timeline
Operations Manager
Crunch Fitness
01.2020 - 05.2024
Sales/Fitness Consultant
Fitness Connection
05.2019 - 12.2019
Property Manager
Pearson Financial Services
08.2018 - 05.2019
Diploma -
Dayton High School
Finance -
Stephen F. Austin State University
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