Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hannah Rosa

Laurel,MS

Summary

Dynamic professional with extensive experience in client relations and team leadership. Demonstrated expertise in optimizing operational efficiency while effectively resolving conflicts. Proficient in resolving disputes while upholding an excellent rapport with clients. Skilled in MS Excel, adept at building strong relationships, ensuring high-quality service, and managing multiple priorities in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Home Health Caregiver

Help at Home
Hattiesburg, MS
04.2025 - Current
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Developed individualized care plans based on assessments of clients' needs and preferences.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Documented patient status and reported changes in care needs.

Fulfillment Expert

Target
Hattiesburg, MS
10.2020 - Current
  • Received and counted stock items, recording them on computer for inventory purposes.
  • Provided technical support when needed during peak periods of high-volume activity.
  • Maintained high standards of customer service.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Used handheld scanners to key in data for packages.
  • Navigated complex customer challenges to deliver effective solutions.
  • Utilized data analysis tools to identify opportunities for improving operational efficiency.

Assistant Manager

The Juicy Crab
Hattiesburg, MS
07.2019 - 04.2025
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created training materials for each position in the store, ensuring each new employee would be trained by company standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Kept accurate records of sales transactions using point-of-sale systems.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Manager

Panera Bread
Hattiesburg, MS
10.2016 - 07.2019
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with regulatory requirements and industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Created daily reports for senior management, summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Organized training sessions on proper scheduling techniques for new hires.

Storekeeper

Vintage Lane
Bogalusa, LA
01.2015 - 10.2016
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Processed invoices accurately and promptly after receiving goods from suppliers.
  • Coordinated with vendors for timely delivery of goods and services.
  • Updated stock information on a daily basis in the system.
  • Assisted customers with inquiries regarding products and services offered.
  • Maintained accurate inventory records using computerized systems.

Education

High School Diploma -

Ben's Ford Academy
Bogalusa, LA
05-2016

Some College (No Degree) - Kinesiology

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Client relations and service
  • Efficient problem solving
  • Time management
  • Conflict resolution
  • MS word, excel, and outlook
  • Team leadership experience
  • Multitasking proficiency
  • Clear communication
  • Relationship building
  • Effective organization

Languages

Sign Language
Limited
Spanish
Elementary

Timeline

Home Health Caregiver

Help at Home
04.2025 - Current

Fulfillment Expert

Target
10.2020 - Current

Assistant Manager

The Juicy Crab
07.2019 - 04.2025

Manager

Panera Bread
10.2016 - 07.2019

Storekeeper

Vintage Lane
01.2015 - 10.2016

High School Diploma -

Ben's Ford Academy

Some College (No Degree) - Kinesiology

University of Southern Mississippi

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