Hannah Rosas
Granada Hills,California
Summary
I believe that I provide an excellent customer service experience by listening and being thoughtful about the customers personal needs and concerns. I am used to a fast paced environment and learn quickly in new environments in most job settings. I am a hard worker and take work ethic very seriously. I do not produce work that I am not proud to say is mine. I am a fast learner and catch on pretty quickly to any task I am taught. I handle myself with the upmost professionalism while also creating a friendly work environment.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
VCA Hospitals
2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge and assistance, enhancing customer satisfaction and loyalty.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Supervisor
Bon Bon Tea House
09.2019 - 2023
- I provide excellent customer service on a daily basis while taking orders and helping my team members in running the shift smoothly by controlling the pace of the large lines by “pacing” which is where we interact with the customer by providing a great and welcoming experience rather than rushing through an order.
- I train employees to provide similar standard of customer service by making them feel comfortable and confident in themselves. This also makes it a great experience for the customer and equally great training experience for the employees.
- I also make drinks in a very fast paced environment while also maintaining the state of the kitchen and the front of house.
- Prepped boba and teas and anything else that is needed for the shift.
Shift Leader
Yogurtland Chatsworth
03.2017 - 10.2019
- I was in charge of all opening and closing procedures while overseeing the shifts and making sure it runs smoothly for both my team members and the customers while also doing the daily tasks in the store such as food prep, delivery orders, and daily detail cleaning.
- I successfully trained team members in all store procedures and policies.
- I did the Garda cash exchanges in the store on a weekly basis, did cash drops when necessary and refilled the store safe.
Seasonal Sales Associate
Kohl's
10.2016 - 01.2017
- I maintained the overall state of the sales floor and the dressing rooms.
- Assisted customers with any questions or concerns regarding the merchandise.
Education
Some college (No degree) - undefined
Moorpark College
Moorpark, CAHigh School - undefined
Valley Academy of Arts and Sciences
Los Angeles, CA01.2016
Skills
- Customer service
- Positive and friendly
- Knowledgeable in Square
- POS systems expert
- Strong interpersonal skills
- Quick learner
- Skilled problem solver
- Active listening skills
- Money handling abilities
- Detail-oriented
Timeline
Team Supervisor
Bon Bon Tea House
09.2019 - 2023
Shift Leader
Yogurtland Chatsworth
03.2017 - 10.2019
Seasonal Sales Associate
Kohl's
10.2016 - 01.2017
Some college (No degree) - undefined
Moorpark College
High School - undefined
Valley Academy of Arts and Sciences
Customer Service Representative
VCA Hospitals
2023 - Current
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