Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Rose McArthur

Azle,Texas

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

8
8
years of professional experience

Work History

Summer Camp Basketball Coach

Mohr Hoops
06.2017 - 07.2019
  • Adjusted coaching techniques, based on strengths and weaknesses of athletes.
  • Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.
  • Developed effective game strategies based on team and player strengths and opposition weaknesses.
  • Protected athletes with thorough demonstrations of correct equipment use.
  • Improved team performance with effective athlete conditioning.
  • Planned strategies and choose team members for individual games or sports seasons.
  • Turned athletes into successful players by training in game rules and winning strategies.
  • Organized travel arrangements for away games and events.
  • Organized and maintained team facilities and equipment.
  • Planned, organized, and conducted practice sessions.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.
  • Developed solid relationships with staff, customers, and vendors.
  • Taught every player respect, sportsmanship, and friendship.

Sales Associate

Build a Bear
12.2019 - 08.2021
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Loyalty program promotion
  • Created memorable customer experiences by offering personalized sales support.
  • Boosted sales consistently, building attractive displays and effectively merchandising products.
  • Educated customers on promotions to enhance sales.
  • Returns management
  • Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases.
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
  • Improved sales process by delivering feedback to management.
  • Highlighted products with creative and engaging merchandise displays.
  • Satisfied customers through efficient payment processing and delivery coordination.
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs.

Assistant Store Manager

Build a Bear
03.2019 - 08.2021
  • Maintained accurate financial operations and budget targets with strict expense controls and effective tracking procedures.
  • Kept optimal inventory levels, controlling costs while keeping store ready for expected demands.
  • Maximized coverage for operations needs with effective scheduling and assignment delegation.
  • Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
  • Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
  • Increased sales by overseeing successful promotional strategies and in-store events.
  • Oversaw [Number]+ employees, handling all training, performance monitoring, and disciplinary actions.
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
  • Maintained optimal employee coverage for business needs with well-prepared team schedules.
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
  • Maintained full compliance with legal, health, and safety regulations.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Assistant Store Manager

BoxLunch
09.2021 - 01.2022
  • Assisted in daily operations to ensure optimal store performance and customer satisfaction.
  • Coordinated inventory management processes to maintain stock levels and minimize discrepancies.
  • Trained and supported new team members in sales techniques and customer service best practices.
  • Analyzed sales data to identify trends and inform merchandising strategies for increased revenue.
  • Implemented visual merchandising standards to enhance product presentation and store aesthetics.
  • Collaborated with leadership to develop promotional plans that effectively boosted foot traffic and sales.
  • Resolved customer inquiries and complaints, ensuring a positive shopping experience for all patrons.
  • Monitored compliance with company policies and procedures, fostering a safe work environment for staff.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Data Entry Clerk

Deutsche Bank
03.2022 - 12.2022
  • Entered and maintained high volumes of data with accuracy and efficiency.
  • Utilized spreadsheets and database management systems for data organization.
  • Verified data entries by cross-referencing with source documents.
  • Resolved discrepancies in data through thorough analysis and communication.
  • Collaborated with team members to improve overall data entry workflows.
  • Trained new staff on company-specific data entry procedures and tools.
  • Conducted regular audits to ensure compliance with data integrity standards.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.

Family Caregiver

None Currently
10.2023 - Current
  • Assisted with personal hygiene, meal preparation, and medication management to ensure well-being.
  • Developed individualized care plans in collaboration with family members and healthcare providers.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.

Education

Associates -

Cypress College
Cypress, CA
05.2019

Skills

  • Communication
  • Leadership
  • Adaptability
  • Problem Solving
  • Teamwork
  • Great Work Ethic
  • Active Listener
  • Problem Solver
  • Customer Service
  • Merchandising
  • Inventory control
  • Time management
  • Customer relations
  • Task prioritization
  • Account servicing
  • Promotional support
  • Transaction processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented

Timeline

Family Caregiver

None Currently
10.2023 - Current

Data Entry Clerk

Deutsche Bank
03.2022 - 12.2022

Assistant Store Manager

BoxLunch
09.2021 - 01.2022

Sales Associate

Build a Bear
12.2019 - 08.2021

Assistant Store Manager

Build a Bear
03.2019 - 08.2021

Summer Camp Basketball Coach

Mohr Hoops
06.2017 - 07.2019

Associates -

Cypress College

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Hannah Rose McArthur