Hannah Ross
Tallahassee,FL
Summary
Experienced Operations and Personnel Manager with a strong background in organizational leadership, regulatory compliance, and team supervision across both private legal and public sector environments. Proven ability to manage high-stakes operations, coordinate cross-functional teams, and uphold strict procedural standards. Skilled in streamlining workflows, supporting strategic initiatives, and leading staff through change and growth. Seeking to leverage this expertise in a leadership role with a focus on operational integrity and personnel oversight.
Overview
8
8
years of professional experience
Work History
Retirement Analyst II
Division of Retirement
Tallahassee, FL
11.2024 - Current
- Coordinate and manage multiple concurrent projects
Oversee division-wide initiatives from planning to execution, developing internal communication strategies that drive staff engagement and ensure smooth, successful rollouts. - Develop and execute training on new procedures
Design and deliver targeted training sessions to support the implementation of updated workflows across multiple sections, ensuring consistency and long-term adoption. - Organize and lead system integration with User Acceptance Testing (UAT)
Facilitate UAT planning and execution by coordinating testing efforts, documenting outcomes, and ensuring system changes are thoroughly evaluated and validated before deployment.
Legal Assistant
CarrAllison
Tallahassee, FL
07.2024 - 11.2024
- Drafted legal documents and correspondence for client cases
Composed and edited legal pleadings, client letters, and case-related documents to support accurate and timely case management. - Managed calendars and scheduled appointments for multiple attorneys
Coordinated court dates, client meetings, and internal deadlines to ensure efficient use of attorney time and avoid scheduling conflicts. - Organized case files and prepared correspondence
Maintained accurate, up-to-date physical and digital records, ensuring all documentation was readily accessible and professionally presented. - Filed court documents and obtained required signatures
Submitted legal filings to courts and gathered necessary approvals from attorneys and clients, ensuring compliance with legal procedures and deadlines.
Firm Administrator
LaVia Law, P.A.
Tallahassee, FL
07.2021 - 07.2024
- Personnel & HR Management
Oversaw recruitment, onboarding, performance reviews, and employee relations, ensuring a cohesive and productive workplace environment. - Firm Finance Management
Managed budgets, accounts payable/receivable, payroll, and financial reporting to maintain fiscal responsibility and support strategic planning. - Firm Marketing
Developed and executed marketing initiatives, including digital presence, client outreach, and community engagement to increase visibility and attract new business. - Facilities Management
Maintained office operations, vendor relationships, and facility compliance to ensure a safe, efficient, and professional work environment. - Legal Support & Client Services
Provided comprehensive administrative and paralegal support to attorneys while serving as a primary point of contact for client communications and case coordination. - Operations Management
Directed day-to-day office functions, implemented process improvements, and ensured seamless coordination across departments to support overall firm performance.
Legal Assistant
Sword & Shield, P.A.
Tallahassee, FL
01.2018 - 07.2021
- Case Scheduling and Calendaring
Managed complex legal calendars by coordinating court dates, client meetings, deadlines, and attorney availability to ensure accurate and timely scheduling. - Handled Entire Criminal Caseload
Oversaw all administrative aspects of criminal cases from intake to resolution, maintaining organized case files and ensuring deadlines and procedural requirements were met. - Assisted with Investigations & Exhibits
Supported trial preparation by gathering evidence, organizing discovery materials, preparing exhibits, and liaising with investigators and expert witnesses. - Motion Writing
Drafted and edited legal motions and supporting documents under attorney supervision, contributing to case strategy and court submissions.
Education
Associate of Arts - Honors List, Presidents List, Deans List
Tallahassee Community College
Tallahassee, FL01-2020
High School Diploma -
Leon County Virtual School
Tallahassee, FL01-2019
Skills
- Project management
- Data analysis
- Workflow automation
- Workflow optimization
- System integration
- Training development
- Time management
- Enhanced knowledge of Microsoft Excel and the Microsoft Suite
References
References available upon request.
Timeline
Retirement Analyst II
Division of Retirement
11.2024 - Current
Legal Assistant
CarrAllison
07.2024 - 11.2024
Firm Administrator
LaVia Law, P.A.
07.2021 - 07.2024
Legal Assistant
Sword & Shield, P.A.
01.2018 - 07.2021
Associate of Arts - Honors List, Presidents List, Deans List
Tallahassee Community College
High School Diploma -
Leon County Virtual School
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