Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Rosser

Fairmont,WV

Summary

Skilled Front Desk Associate with strong background in customer service and hospitality. Experienced in managing high-volume front desk operations, ensuring smooth check-in and check-out processes, and addressing guest inquiries with courtesy and professionalism. Strengths include superb communication skills, problem-solving ability, as well as fluency in multiple languages. Have consistently improved guest satisfaction scores through personalized approach to guest relations management. Skilled Catering Attendant with background in providing high-quality catering services for various events. Strong ability to manage multiple tasks, coordinate service teams and ensure client satisfaction. Demonstrates exceptional communication skills and a keen eye for detail. Previous work has resulted in repeat business and positive customer feedback due to commitment to quality and professionalism.

Overview

4
4
years of professional experience

Work History

Catering Attendant

Sodexo Food Service
Morgantown, WV
10.2024 - Current
  • Communicated effectively with supervisors about any issues that arise during an event setup or execution process.
  • Ensured proper sanitation and hygiene standards were maintained in the kitchen area.
  • Greeted guests upon arrival at catered events.
  • Stocked and replenished service areas with needed supplies.
  • Checked temperature of food items prior to serving or delivering them to customers.
  • Adhered to all health department regulations regarding food safety.
  • Monitored buffet area during meal services to ensure adequate supply of foods is available throughout the event.
  • Replenished condiments, beverages and other supplies as necessary throughout the event.
  • Assisted in setting up banquet tables, chairs, linens, china, and glassware for catered functions.
  • Provided exceptional customer service to ensure satisfaction of guests attending catered events.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Transported food and catering equipment to and from event locations.

Front Desk Associate

Holiday Inn Express Hotel Suites
Bridgeport , WV
09.2023 - 10.2024
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Maintained daily records of room availability and rates.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Computed bills, collected payments and made change for guests.

Cashier

Family Dollar
Falrmont , WV
04.2023 - 08.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned items and checked pricing on cash register for accuracy.

Team Trainer

Burger King
Whitehall WV, WV
08.2021 - 11.2022
  • Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
  • Developed and implemented curriculum for new hire onboarding program.
  • Provided guidance to team members on best practices in customer service.
  • Trained new employees on safe operating procedures for all machines used in the facility.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Built and maintained working relationships with peers and upper management.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

East Fairmont High School
Falrmont , WV
05-2022

Skills

  • Office Administration
  • Information Protection
  • Hospitality services
  • Multi-Line Phone Systems
  • Fluent in English
  • Drawer balancing
  • Time Management
  • Problem-solving skills
  • Cash Handling
  • Event setup
  • Food safety
  • Communication skills
  • Attention to detail
  • Multitasking
  • Food presentation
  • Table setting
  • Cleanliness standards
  • Beverage service
  • Station stocking
  • POS operation
  • Allergy awareness
  • Customer service

Timeline

Catering Attendant

Sodexo Food Service
10.2024 - Current

Front Desk Associate

Holiday Inn Express Hotel Suites
09.2023 - 10.2024

Cashier

Family Dollar
04.2023 - 08.2023

Team Trainer

Burger King
08.2021 - 11.2022

High School Diploma -

East Fairmont High School

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