Hannah Rowett
Auburn,CA
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.
Overview
5
5
years of professional experience
Work History
Hostess
Sierra Grill
02.2023 - Current
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
The Original Mels Diner
10.2020 - 01.2023
- Presented menus to Customers promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
Automotive Service Writer
Sierra Smog
06.2018 - 03.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Education
High School Diploma -
Confluence High School
Auburn, CA05.2022
Skills
- Quality Control
- To-Go Order Preparation
- Cash Handling
- Check Payment Processing
- Dining Area Maintenance
- Assist Customers
Timeline
Hostess
Sierra Grill
02.2023 - Current
Server
The Original Mels Diner
10.2020 - 01.2023
Automotive Service Writer
Sierra Smog
06.2018 - 03.2021
High School Diploma -
Confluence High School
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