Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Runge

Winston-Salem,NC

Summary

Customer Service Representative skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service/Sales Representative

Super Source Inc.
08.2021 - Current
  • Leveraged expert product knowledge in guiding customers towards best solutions for their requirements.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Bartender

Dive Bar - High Point
12.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Certified TIPS Server

Server/Bartender

River Birch Lodge
03.2021 - 10.2022
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Paralegal Intern

Clodfelter Law
11.2020 - 03.2021
  • Participated in client meetings, contributing valuable insights based on research findings.
  • Facilitated settlement negotiations by preparing summary reports that highlighted strengths and weaknesses of each party''s position.
  • Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
  • Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.

Storefront Manager

Bird & Co Boutique
05.2020 - 02.2021
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

Certification Course - Paralegal Studies

University of North Carolina - Charlotte
Charlotte, NC
07.2020

Bachelor of Arts - Political Science Cum Laude

University of North Carolina Wilmington
Wilmington, NC
05.2020

Skills

  • Account Management
  • Appointment Scheduling
  • Business growth and retention
  • Customer Needs Assessment
  • Customer Complaint Resolution
  • Customer Education
  • CRM Software
  • Upselling
  • Account development
  • Salesforce proficiency

Timeline

Bartender

Dive Bar - High Point
12.2023 - Current

Customer Service/Sales Representative

Super Source Inc.
08.2021 - Current

Server/Bartender

River Birch Lodge
03.2021 - 10.2022

Paralegal Intern

Clodfelter Law
11.2020 - 03.2021

Storefront Manager

Bird & Co Boutique
05.2020 - 02.2021

Certification Course - Paralegal Studies

University of North Carolina - Charlotte

Bachelor of Arts - Political Science Cum Laude

University of North Carolina Wilmington

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Hannah Runge