Hannah Russell
Oshkosh,United States
Summary
Resourceful Customer Service Representative with over 6 years of experience in fast-paced, team-based environments. Experienced in inventory management and merchandising. Motivated to maintain customer satisfaction and contribute to company success. Trained in ensuring smooth functioning of department.
Overview
9
9
years of professional experience
Work History
Bakery Assistant Department Leader
Pick N Save
Oshkosh, WI
07.2021 - Current
- Shelved and stocked products in clean and organized displays for best sales.
- Assisted customer with locating products, placing orders, and other concerns.
- Monitored inventory of products to keep stock levels maintained.
- Trained new bakery staff on proper use systems and products in department.
Front End Assistant Lead
Pick N Save
Oshkosh, WI
11.2018 - 07.2021
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked with customers to understand needs and provide great service.
- Managed a team of associates, by training and overseeing best protocols and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled financial duties including bookkeeping, Western Union, Bill Pay, and Money Orders.
Shift Leader
Hardee's Restaurant
Oshkosh, WI
03.2015 - 11.2018
- Efficiently resolved complaints and escalated issues.
- Managed opening and closing shift duties.
- Practiced proper safety and sanitation standards.
- Lead fast-paced environment with sense of urgency to serve guests.
- Trained and supervised team members and oversaw efficient completion of job duties.
Assistant Childcare Teacher
True Life Church Child Care Center
Racine, WI
06.2013 - 01.2015
- Communicated daily with parents about children's activities and behaviors.
- Engaged with children individually to build positive relationships and encouraged learning.
- Assisted teachers with, arts and crafts, snack time, putting children down for naps and other activities.
- Promoted physical, mental and social development by provided diverse classroom and outdoor activities.
Education
No Degree - Elementary Education
University of Wisconsin - Oshkosh
Oshkosh, WISkills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Staff supervision and training
- Dependable and Cooperative
- Inventory Management
- Payment, Order and Refund Processing
Timeline
Bakery Assistant Department Leader
Pick N Save
07.2021 - Current
Front End Assistant Lead
Pick N Save
11.2018 - 07.2021
Shift Leader
Hardee's Restaurant
03.2015 - 11.2018
Assistant Childcare Teacher
True Life Church Child Care Center
06.2013 - 01.2015
No Degree - Elementary Education
University of Wisconsin - Oshkosh
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