Hannah Russell
Summerset,SD
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialists
American Family Insurance
Rapid City
06.2023 - Current
- Handled modification and updating of policies.
- Assessed property damages and coordinated with repair professionals for estimates.
- Investigated complex claims to determine coverage and liability.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Maintained up-to-date knowledge of insurance laws and regulations.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
State Registered Real Estate Appraiser
Appraisals Netterberg
Remote
10.2021 - Current
- Reviewed and analyzed market data trends property tax records and other relevant data
- Developed accurate property valuations for single family homes condominiums and duplexes
- Managed deadlines and provided timely and rigorously reviewed value opinions
- Expansive understanding of USPAP and other guidelines standards and regulations
- Analytical and narrative writing
- Gained strong leadership skills by managing projects from start to finish
- Used critical thinking to break down problems, evaluate solutions and make decisions
Homemaker
Russell Household
02.2018 - 10.2021
- Manage multiple schedules for a household of two adults and three children
- Create and implement daily routines for effective scheduling
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
- Coordinate medical appointments for all family members and follow up with health care providers
- Balance caregiving duties with freelance work and school using time management strategies
Office Receptionist
APPS Paramedical
04.2016 - 02.2018
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments and meetings for management team.
- Managed the front desk area by providing customer service and taking care of administrative tasks.
Education
Appraisal - Real Estate Appraisal
McKissock
05.2021
Cosmetology - Cosmetology License
Headlines Academy
Rapid City, SD04.2013
High School Diploma -
Chadron High School
Skills
- Professional telephone demeanor
- Claims analysis
- Research abilities and documentation review
- Appraisal Reviews
- Administrative support
- Complex claims consulting
- Claims processing
- Settlement determinations
- Policy interpretation
Certification
- Insurance Claim Adjuster License
- Property and Casualty License - South Dakota
Timeline
Claims Specialists
American Family Insurance
06.2023 - Current
State Registered Real Estate Appraiser
Appraisals Netterberg
10.2021 - Current
Homemaker
Russell Household
02.2018 - 10.2021
Office Receptionist
APPS Paramedical
04.2016 - 02.2018
Appraisal - Real Estate Appraisal
McKissock
Cosmetology - Cosmetology License
Headlines Academy
High School Diploma -
Chadron High School
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