Hannah Ryan
Staten Island,NY
Summary
I have solid computer skills and conflict resolution experience from my time at Allied Universal Security Services. I work well in a team and communicate effectively, focusing on compliance, and improving resident experiences at Chelsea Assisted Living. I have a strong track record of staying calm under pressure, de-escalating tense situations, and providing excellent service.
Overview
5
5
years of professional experience
Work History
Security Guard
Allied Universal Security Services
New York, NY
10.2023 - Current
- Helped employees, visitors, and customers with a friendly attitude.
- Followed security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed required shift logs and reports.
- Patrolled large events to keep things safe and under control.
- Answered questions about the facility and its rules.
- Maintained crowd control during special events such as concerts and festivals.
- Completed incident reports regarding medical incidents and/or property damage.
- Monitored CCTV systems to ensure safety and security of premises.
- Reviewed guest identification and employee credentials to authorize entry onto the premises.
- Remaining calm while coordinating with law enforcement and emergency responders during incidents and emergencies.
- Responding appropriately to alarms, emergencies, and disturbances.
- De-escalating tense situations.
Dietary Staff Member
Chelsea Assisted Living
Manalapan , NJ
02.2020 - 08.2024
- Performed food safety checks prior to serving meals.
- Monitored expiration dates on food products and discarded expired items accordingly.
- Ensured compliance with all health regulations related to the handling of food products.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Inspected dining areas for cleanliness and orderliness before meal service.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and other cooking tools.
- Set tables before patients arrived to maintain meal plan productivity.
- Cleaned and maintained the dining room during and after each meal service.
- Operated dishwashers to ensure proper cleaning of dishes and other kitchenware.
- Collaborated with team to deliver timely service of items.
- Engaged with residents to provide positive and enriching experiences.
- Treated patients and team members with dignity and respect.
- Served specific meals to patients with special dietary needs.
- Reported resident changes in consumption or behaviors.
Education
Some College (No Degree) - Social Sciences
Brookdale Community College
Lincroft, NJBachelor of Science - Psychology
The College of Staten Island
Staten Island, NYSkills
- Computer skills
- Conflict resolution
- Communication
- Writing reports
- Teamwork
- Empathy
Timeline
Security Guard
Allied Universal Security Services
10.2023 - Current
Dietary Staff Member
Chelsea Assisted Living
02.2020 - 08.2024
Some College (No Degree) - Social Sciences
Brookdale Community College
Bachelor of Science - Psychology
The College of Staten Island
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