Hannah Saba
Sanger,TX
Summary
Proven leader in security and customer service, adept at enhancing safety procedures and improving team efficiency at Weiser Security. Skilled in conflict resolution and effective communication, ensuring a secure and welcoming environment for all. Demonstrates exceptional time management and reliability, with a focus on achieving tangible results.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Weiser Security
09.2023 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Organize vital company documents and managed data under Microsoft Excel.
- Collaborated with management to develop security policies and procedures.
Unarmed Security Guard
Weiser Security Services Inc.
05.2023 - 09.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Mediate contractor/client relationships in a friendly and timely manner.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Cashier
Brisket Burger
09.2021 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the menu.
Waitress/ Hostess
Layalina Hookah Lounge & Bar
12.2020 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- responsibly serving tobacco products to those with the appropriate ID.
Crew Member
Dairy Queen Texas
02.2019 - 12.2019
- Worked front counter as a customer service team player.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Trinity High School
Euless, TX05.2020
Skills
- Team Leadership
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Staffing and scheduling
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Basic Math Competence
- Product restocking
- Greeting guests
- Menu Recommendations
- Service prioritization
Timeline
Security Supervisor
Weiser Security
09.2023 - Current
Unarmed Security Guard
Weiser Security Services Inc.
05.2023 - 09.2023
Customer Service Cashier
Brisket Burger
09.2021 - 04.2023
Waitress/ Hostess
Layalina Hookah Lounge & Bar
12.2020 - 08.2021
Crew Member
Dairy Queen Texas
02.2019 - 12.2019
High School Diploma -
Trinity High School
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