HANNAH SALISBURY
Greencastle,PA
Summary
With a background of working in the customer service field I am looking to further my career with NVR Building Products but pursuing a job as a Logistics Coordinator.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
NVR Building Products
06.2018 - Current
- Responsible for processing orders, returns, and providing information that is requested from project managers
- Helping in other departments when assistance is needed.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Provided timely assistance to customers via phone and email ensuring a high level of professionalism at all times.
- Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
American Eagle Outfitters
08.2017 - 10.2018
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Assistant Manager in Customer Service
Justice
04.2017 - 07.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Style Adviser
Justice
06.2015 - 04.2017
- Connecting with each customer in order to understand what they are looking for.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
- Contributed to team efforts in achieving monthly sales targets through consistent performance and collaboration.
- Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike.
- Efficiently processed transactions while adhering to company policies regarding returns, exchanges, and discounts.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
Cook
Manitoban- Camp and Retreat Center
03.2012 - 01.2013
- Responsible for making food for the campers
- Ensured the safety of all campers by complying to all food allergies addressed
- Met all requirements for sanitation in a kitchen in the state of West Virginia.
Education
Associates Degree - Computer Science of Web Development
Allegany College of Maryland
Cumberland, MD 01.2014 - 05.2017
Associates Degree - Applied Technical Studies
Allegany College of Maryland
Cumberland, MD 01.2014 - 05.2017
High School Diploma -
Brunswick High School
Brunswick, MDSkills
Skills in Microsoft Office ApplicationsAttention to detailFast learnerKnowledgeable with Adobe Creative Cloud programs
Willingness to learn new material and technology
Ticket management
Call Management
Order Processing
Team Development
Brand representation
Staff education and training
Escalation management
Problem-solving abilities
Certification
Certificate of Advanced Web Design and Animation
Timeline
Customer Support Specialist
NVR Building Products
06.2018 - Current
Sales Associate
American Eagle Outfitters
08.2017 - 10.2018
Assistant Manager in Customer Service
Justice
04.2017 - 07.2017
Style Adviser
Justice
06.2015 - 04.2017
Associates Degree - Computer Science of Web Development
Allegany College of Maryland
01.2014 - 05.2017
Associates Degree - Applied Technical Studies
Allegany College of Maryland
01.2014 - 05.2017
Cook
Manitoban- Camp and Retreat Center
03.2012 - 01.2013
High School Diploma -
Brunswick High School