HANNAH SALISBURY
Greencastle,PA
Summary
With a background of working in the customer service field I am looking to further my career with NVR Building Products but pursuing a job as a Logistics Coordinator.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
NVR Building Products
06.2018 - Current
- Responsible for processing orders, returns, and providing information that is requested from project managers
- Helping in other departments when assistance is needed.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Provided timely assistance to customers via phone and email ensuring a high level of professionalism at all times.
- Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
American Eagle Outfitters
08.2017 - 10.2018
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Assistant Manager in Customer Service
Justice
04.2017 - 07.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Style Adviser
Justice
06.2015 - 04.2017
- Connecting with each customer in order to understand what they are looking for.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
- Contributed to team efforts in achieving monthly sales targets through consistent performance and collaboration.
- Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike.
- Efficiently processed transactions while adhering to company policies regarding returns, exchanges, and discounts.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
Cook
Manitoban- Camp and Retreat Center
03.2012 - 01.2013
- Responsible for making food for the campers
- Ensured the safety of all campers by complying to all food allergies addressed
- Met all requirements for sanitation in a kitchen in the state of West Virginia.
Education
Associates Degree - Computer Science of Web Development
Allegany College of Maryland
Cumberland, MD 01.2014 - 05.2017
Associates Degree - Applied Technical Studies
Allegany College of Maryland
Cumberland, MD 01.2014 - 05.2017
High School Diploma -
Brunswick High School
Brunswick, MDSkills
Skills in Microsoft Office Applicationsundefined
Certification
Certificate of Advanced Web Design and Animation
Timeline
Customer Support Specialist
NVR Building Products
06.2018 - Current
Sales Associate
American Eagle Outfitters
08.2017 - 10.2018
Assistant Manager in Customer Service
Justice
04.2017 - 07.2017
Style Adviser
Justice
06.2015 - 04.2017
Associates Degree - Computer Science of Web Development
Allegany College of Maryland
01.2014 - 05.2017
Associates Degree - Applied Technical Studies
Allegany College of Maryland
01.2014 - 05.2017
Cook
Manitoban- Camp and Retreat Center
03.2012 - 01.2013
High School Diploma -
Brunswick High School
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