Hannah Samaha
Houma,LA
Summary
Dynamic Builder Sales Representative at DSLD Homes, specializing in contract drafting and lead tracking. Achievements include enhanced customer satisfaction and significant sales growth through effective communication and teamwork. Successfully developed impactful marketing materials and executed property tours that increased client engagement. Aiming to further leverage sales expertise to drive business success.
Overview
11
11
years of professional experience
Work History
Builder Sales Representative
DSLD Homes
Houma, LA
03.2023 - Current
- Drafted contracts, purchase agreements, and closing statements.
- Prepared and delivered sales presentations.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
- Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
- Performed administrative tasks such as scheduling appointments or processing paperwork.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Promoted active listings through social media marketing, open houses and newsletters.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Prepared newly purchased homes for clients prior to arrival.
- Collaborated with builders to ensure customer requests were met in a timely manner.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Attended industry events such as home shows or conventions to network with other professionals in the field.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Followed up with clients during the first few months after moving into their new home.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Scheduled and attended weekly appointments with clients.
- Organized open houses for newly constructed homes to attract more buyers.
- Increased personal revenue by completing multiple home and property sales.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Volunteer Coordinator
Hope Healthcare & Hospice
Houma, LA
12.2022 - 03.2023
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by management or governmental agencies.
- Identified volunteer service opportunities and associated requirements.
- Collaborated with external organizations to coordinate volunteer participation in community events.
- Analyzed financial activities of department to share budgetary input with managers.
- Established and maintained communication channels with volunteers to foster a supportive and inclusive community.
- Monitored compliance with organizational policies and procedures.
- Developed and implemented volunteer recruitment plans.
- Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest.
- Coordinated onboarding and orientation for new volunteers.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Worked effectively in team environments to make the workplace more productive.
Spa Concierge
SLMA Skin Bar
Houma, LA
06.2020 - 12.2022
- Advised customers of seasonal promotions to create rapport and improve sales.
- Input client information into booking system accurately and completely to chart sales metrics.
- Processed payments through cashiering systems and managed credit card transactions accurately.
- Addressed return customers by name to develop customer-company relationships.
- Instructed guests on safety procedures and spa policies.
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
- Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Performed receptionist functions such as appointment scheduling and spa tours.
- Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
- Communicated effectively with Spa staff regarding incoming appointments and scheduling changes.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Offered guests beverages and refreshments upon check-in.
- Performed data entry into computer system to update client profiles and records.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
Internet Sales Consultant
Trapp Cadillac Chevrolet
Houma, LA
05.2014 - 06.2017
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed and implemented strategies for increasing internet sales.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Buisness/Accounting
Sowela Technical Community College
Lake Charles, LASkills
- Contract drafting
- Lead tracking
- Sales presentations
- Customer relationship management
- Team collaboration
- Customer service
- Problem solving
- Marketing material development
- Property tours
- Client relations
- Attention to detail
- Planning and scheduling
- Schedule coordination
- Budget oversight
- Data entry
- Time management
- Effective communication
Affiliations
- Gardening
- Spending time with my children
- Home improvement projects
Timeline
Builder Sales Representative
DSLD Homes
03.2023 - Current
Volunteer Coordinator
Hope Healthcare & Hospice
12.2022 - 03.2023
Spa Concierge
SLMA Skin Bar
06.2020 - 12.2022
Internet Sales Consultant
Trapp Cadillac Chevrolet
05.2014 - 06.2017
Some College (No Degree) - Buisness/Accounting
Sowela Technical Community College
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