Hannah Sanches
Swansboro,NC
Summary
Seeking a challenging position as a Human Resource Specialist in a healthcare setting, leveraging my robust communication, organizational, and problem-solving skills to provide exceptional human resource services and contribute to a collaborative team environment. Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Onslow Memorial Hospital
06.2023 - Current
- Addressed inquiries, scheduled appointments, and facilitated seamless care coordination.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided excellent customer service to patients and medical staff.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Maintained confidentiality of patient data and condition to safeguard health information.
Administrator
East Carolina University
08.2017 - 12.2022
- Provided benefits administration, training, and calendar management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, arranged, and input information into database system.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Reduced overhead costs through careful budget management and resource allocation.
- Entered and maintained departmental records in company database.
- Gathered, organized and input information into digital database.
C.N.A.
Premier Nursing and Rehabilitation Center
09.2012 - 08.2017
- Ensured compliance, consistency, and proper record-keeping in providing personal care and ADLs to patients.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service
Food Lion
04.2010 - 09.2012
- Provided fair, friendly, and courteous service to customers, assisting over 100 customers a day.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science in University Studies, Concentration in Human Behavior and Wellness. -
East Carolina University
Greenville, NC12.2022
Swansboro High School
Swansboro, NC06.2012
Skills
- Excellent communication and organization skills
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Data entry experience
- Training and development
- Medical referral skills
- Multitask and team orientated
- Positive and outgoing attitude
- Knowledge of medical terminology
- Experience within a registration department
- Knowledge of Microsoft Works and Microsoft Excel
- Familiarity with HIPPA regulations
- Ability to work effectively in a team environment
- Strong attention to detail and quality focused
- Ability to work independently and make sound decisions
- Exceptional time management skills
- Excellent written and verbal communication skills in English
- Meeting planning
- Root Cause Analysis
- Business Management
- Customer Relations
- Data Analysis
- Documentation proficiency
Timeline
Office Coordinator
Onslow Memorial Hospital
06.2023 - Current
Administrator
East Carolina University
08.2017 - 12.2022
C.N.A.
Premier Nursing and Rehabilitation Center
09.2012 - 08.2017
Customer Service
Food Lion
04.2010 - 09.2012
Bachelor of Science in University Studies, Concentration in Human Behavior and Wellness. -
East Carolina University
Swansboro High School
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