Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Sanchez

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Fundraiser Advisor

Custom Ink
02.2022 - Current
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Cultivated relationships with existing and potential donors to increase donations.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Collaborated with other departments to achieve integration of fundraising efforts.
  • Developed and executed creative strategies to promote fundraising events.
  • Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
  • Analyzed fundraising data to identify trends and develop strategies for improvement.
  • Raised significant funds by developing and executing effective fundraising campaigns.

Food and Beverage Supervisor

Legend's Bar And Grill
04.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.

Food and Beverage Supervisor

Winston Hospitality
04.2019 - 10.2020
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
  • Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
  • Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
  • Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
  • Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Inventory Receiver

Dollar Tree Distribution Center
02.2019 - 04.2019
  • Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
  • Maintained a safe working environment through routine inspections and adherence to safety protocols.
  • Trained new team members on inventory management systems and best practices for efficient workflow.
  • Optimized warehouse storage capacity by consolidating items and utilizing vertical space efficiently.
  • Enhanced pallet quality by carefully selecting and arranging materials for optimal sturdiness and support.
  • Expedited unloading of trucks, minimizing delays in the overall supply chain process.

Sales Manager

Aarons Furniture Store
01.2019 - 02.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Bulk Order Filler

Family Dollar Distribution Center (Temp)
09.2018 - 12.2018
  • Improved order accuracy by meticulously checking and confirming bulk orders before processing.
  • Reduced errors in shipments with careful attention to detail and thorough documentation of orders filled.
  • Collaborated with warehouse team members for effective communication and coordination during high-volume periods.
  • Utilized warehouse management systems for accurate tracking and reporting on order statuses and inventory levels.
  • Maintained a safe working environment by following established safety protocols and guidelines during order picking processes.
  • Contributed to a positive workplace culture by providing support and assistance to fellow team members as needed.

Production Worker

Walmart
05.2018 - 09.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Customer Service Representative

Corner Store Valero
08.2017 - 01.2018
  • Enhanced customer satisfaction by providing efficient fueling services and accurate payment processing.
  • Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
  • Assisted in inventory management, resulting in optimized stock levels and reduced waste.
  • Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
  • Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
  • Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
  • Trained new employees on company policies, safety procedures, and customer service best practices.
  • Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
  • Performed routine inspections of fuel pumps, ensuring proper functioning and adherence to safety standards.

Team Leader

Golden Chick
08.2012 - 04.2016
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
  • Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Assisted in reducing food waste by implementing proper storage procedures and inventory management practices.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.

Education

High School Diploma -

Aubrey High School
Aubrey, TX
05.2016

High School Diploma -

LaGrone Academy
Denton, TX
01.2016

Skills

  • Customer service
  • Inventory management
  • Staff training
  • Team leadership
  • Budget management
  • Event planning
  • Data Analysis
  • Community Outreach
  • Decision Making
  • Performance Management
  • Staff Development
  • Business Administration

Timeline

Fundraiser Advisor

Custom Ink
02.2022 - Current

Food and Beverage Supervisor

Legend's Bar And Grill
04.2021 - 03.2022

Food and Beverage Supervisor

Winston Hospitality
04.2019 - 10.2020

Inventory Receiver

Dollar Tree Distribution Center
02.2019 - 04.2019

Sales Manager

Aarons Furniture Store
01.2019 - 02.2019

Bulk Order Filler

Family Dollar Distribution Center (Temp)
09.2018 - 12.2018

Production Worker

Walmart
05.2018 - 09.2018

Customer Service Representative

Corner Store Valero
08.2017 - 01.2018

Team Leader

Golden Chick
08.2012 - 04.2016

High School Diploma -

Aubrey High School

High School Diploma -

LaGrone Academy

Similar Profiles

CREATE PROFILE
Hannah Sanchez