Hannah Sanchez
San Angelo
Summary
Hardworking and dependable employee with customer service, multitasking and time management abilities. Quick learner and detail-oriented individual devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Advocate I
Health Care Service Corporation (BCBS)
San Angelo, Texas
03.2024 - 12.2024
- Assisted physicians by responding to telephone and written inquiries regarding health insurance coverage
- Conducted prompt and thorough research to provide accurate information to providers regarding patient insurance benefits, patient eligibility, status of claims, and claim details
- Assisted providers with understanding personalized insurance coverage by providing clear explanations of insurance benefits and coverage
- Documented callers concerns and inquiry resolutions in internal computer system allowing for efficient follow-up and enhanced overall service quality
- Developed in-depth understanding of insurance policies and procedures
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role
Delivery Driver
San Angelo To Go
San Angelo, Texas
06.2022 - 03.2024
- Received daily delivery instructions and route assignments from dispatch
- Ensured that the correct order was delivered to the customer and in a timely manner
- Contacted customers if there were delays in delivery due to traffic or other issues
- Navigated local streets and highways with ease using GPS system
- Collected tips from customers through hands-free electronic methods
Office Assistant
Pfluger Offices
San Angelo, Texas
08.2020 - 12.2021
- Provided administrative support to staff members, including copying and scanning documents, creating spreadsheets, filing paperwork, and ordering supplies
- Proofread and corrected correspondence and reports for error-free documentation
- Answered telephones, directed calls and took messages
- Delivered messages and ran errands
Bakery Associate - Cake Decorator
Sam's Club
San Angelo, Texas
04.2018 - 09.2019
- Maintained cleanliness of work areas throughout shift
- Provided excellent customer service by answering questions about products or taking orders from customers, in person or over the phone
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries
- Assembled multiple tiers of cakes with precision and stability
- Used photo cake software to create specialty birthday and anniversary cakes
Sales Associate
JCPenney
San Angelo, TX
06.2017 - 11.2017
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Organized display shelves and tables according to size, color or style
- Handled customer complaints in a professional manner
- Upsold additional items based on customer interests and needs
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained new team members in cash register operation, stock procedures and customer services
Education
Bachelor of Science - Psychology
Angelo State University
San Angelo, Texas05.2022
Skills
- Computer proficiency ie, Microsoft Office
- Exceptional customer service
- Clerical Support
- Healthcare insurance knowledge
- Resolving conflicts
- Quick learner
- GPS navigation
- Excellent communication
- Reliable and Punctual
- Cake Decorating/Icing techniques
- Cash handling
Timeline
Customer Advocate I
Health Care Service Corporation (BCBS)
03.2024 - 12.2024
Delivery Driver
San Angelo To Go
06.2022 - 03.2024
Office Assistant
Pfluger Offices
08.2020 - 12.2021
Bakery Associate - Cake Decorator
Sam's Club
04.2018 - 09.2019
Sales Associate
JCPenney
06.2017 - 11.2017
Bachelor of Science - Psychology
Angelo State University