Hannah Sanchez
San Angelo
Summary
Hardworking and dependable employee with customer service, multitasking and time management abilities. Quick learner and detail-oriented individual devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Advocate I
Health Care Service Corporation (BCBS)
03.2024 - 12.2024
- Assisted physicians by responding to telephone and written inquiries regarding health insurance coverage
- Conducted prompt and thorough research to provide accurate information to providers regarding patient insurance benefits, patient eligibility, status of claims, and claim details
- Assisted providers with understanding personalized insurance coverage by providing clear explanations of insurance benefits and coverage
- Documented callers concerns and inquiry resolutions in internal computer system allowing for efficient follow-up and enhanced overall service quality
- Developed in-depth understanding of insurance policies and procedures
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role
Delivery Driver
San Angelo To Go
06.2022 - 03.2024
- Received daily delivery instructions and route assignments from dispatch
- Ensured that the correct order was delivered to the customer and in a timely manner
- Contacted customers if there were delays in delivery due to traffic or other issues
- Navigated local streets and highways with ease using GPS system
- Collected tips from customers through hands-free electronic methods
Office Assistant
Pfluger Offices
08.2020 - 12.2021
- Provided administrative support to staff members, including copying and scanning documents, creating spreadsheets, filing paperwork, and ordering supplies
- Proofread and corrected correspondence and reports for error-free documentation
- Answered telephones, directed calls and took messages
- Delivered messages and ran errands
Bakery Associate - Cake Decorator
Sam's Club
04.2018 - 09.2019
- Maintained cleanliness of work areas throughout shift
- Provided excellent customer service by answering questions about products or taking orders from customers, in person or over the phone
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries
- Assembled multiple tiers of cakes with precision and stability
- Used photo cake software to create specialty birthday and anniversary cakes
Sales Associate
JCPenney
06.2017 - 11.2017
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Processed transactions using a point-of-sale system
- Built relationships with customers to encourage repeat business
- Organized display shelves and tables according to size, color or style
- Handled customer complaints in a professional manner
- Upsold additional items based on customer interests and needs
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained new team members in cash register operation, stock procedures and customer services
Education
Bachelor of Science - Psychology
Angelo State University
San Angelo, Texas05.2022
Skills
- Computer proficiency ie, Microsoft Office
- Exceptional customer service
- Clerical Support
- Healthcare insurance knowledge
- Resolving conflicts
- Quick learner
- GPS navigation
- Excellent communication
- Reliable and Punctual
- Cake Decorating/Icing techniques
- Cash handling
Timeline
Customer Advocate I
Health Care Service Corporation (BCBS)
03.2024 - 12.2024
Delivery Driver
San Angelo To Go
06.2022 - 03.2024
Office Assistant
Pfluger Offices
08.2020 - 12.2021
Bakery Associate - Cake Decorator
Sam's Club
04.2018 - 09.2019
Sales Associate
JCPenney
06.2017 - 11.2017
Bachelor of Science - Psychology
Angelo State University
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