Hannah Sanderson
Erlanger,KY
Summary
Reliable and dynamic Service Associate with a 2 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Dedicated Service Associate with exceptional communication and relationship-building skills. Consistently willing to go the extra mile to achieve sales goals. Bringing 2 years of experience in service-driven roles. Reliable and dynamic Service Associate with a 3 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Talented crew member with first-rate expertise in organizing efficient work and addressing customer problems by leveraging communication and decision-making abilities gained during 2022-year wendys career. Positively interact with and support customers of all backgrounds with unique and complex requirements. Skillfully prioritize tasks to meet high-volume customer demands.
Overview
5
5
years of professional experience
Work History
Service Associate
United Dairy Famers Inc.
Florence , KY
2022.12 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Maintained and managed customer files and databases.
- Unloaded, loaded and stocked merchandise.
- Helped generate sales and identified leads.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Trained and taught 3 new employees in 2023.
- Responded to customer calls and emails to answer questions about products and services.
- Documented problems and corrective actions to maintain records.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Sales Associate
Khols Department Store
Florence , KY
2022.09 - 2023.11
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Crew Member
Wendy's
Erlanger , Kentucky
2021.06 - 2022.07
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Crew Member
McDonald's
Florence , KY
2019.04 - 2019.12
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
Education
No Degree -
Lloyd High School
Erlanger, KY 2001.05 -
Skills
Sales experience
Reading
I read a lot, about 3-4 books a month and i spend most of my money on books or book related things.
Timeline
Service Associate
United Dairy Famers Inc.
2022.12 - Current
Sales Associate
Khols Department Store
2022.09 - 2023.11
Crew Member
Wendy's
2021.06 - 2022.07
Crew Member
McDonald's
2019.04 - 2019.12
No Degree -
Lloyd High School
2001.05 -