Summary
Overview
Work History
Education
Skills
References available upon request
Timeline
Hi, I’m

Hannah Sarette

West Palm Beach,FL
Hannah Sarette

Summary

My name is Hannah Sarette, I am 33 years old and I am a Florida Native! I am an individual who is driven, striving for excellence in all aspects of life. I have varies skills and experience ranging from customer service, taking care of children to serving in a restaurant. I am skilled at scheduling, time management, various computer knowledge, child development, working in the food/restaurant industry. I have experience with serving and making sure to have happy customers, food presentation is 100 % and greeting customers with a happy and friendly disposition. I am a dedicated, hardworking and a responsible individual who takes my employment seriously. Being a team player is important to me. A job well done brings accomplishment and satisfaction. I will bring 100% percent of my time and efforts to the business, working to grow each and every day. I am also a loving, energetic and compassionate aunt, sister and daughter who loves to spend time with family, travel, make memories, volunteer and loves to help at my local church. On my downtime you will find me bike riding, at the beach, exploring my hometown of West Palm Beach or reading.

Overview

12
years of professional experience

Work History

Hotelplanner.com

Groups Sales Manager
07.2012 - Current

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Serenity Garden And Teahouse

Server
10.2023 - 03.2024

Job overview

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

RWB Construction

Nanny/ Teacher/Cook
08.2022 - 06.2023

Job overview

  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Assisted children with homework assignments and special projects across different subjects.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Education

Seminole Ridge Community High School Adult
Loxahatchee, FL

High School Diploma
05.2008

Skills

  • Light Housekeeping
  • Enrichment Activities
  • Reliable transportation
  • Effective team leader
  • Outdoor activities
  • Academic Support
  • Schedule Management
  • Meal Preparation
  • Housekeeping abilities
  • Grocery shopping
  • Reliability and Trustworthiness
  • Patience and understanding
  • Appointment Scheduling
  • Dependable and Responsible
  • Effective Communication
  • Time Management
  • Adaptability
  • Self Motivation
  • Attention to Detail
  • Professionalism
  • Goal Setting
  • Marketing
  • Performance Management
  • Call Management
  • Account updating
  • Customer Education
  • Brand representation
  • Staff Training
  • Customer Service
  • Project management abilities
  • Product and service solutions
  • Dispute Resolution
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • System implementation
  • Filing
  • Problem Resolution
  • International sales support
  • Strategic sales knowledge
  • Spreadsheets
  • Payment Processing
  • Product Sales
  • Microsoft Outlook
  • Call center experience

References available upon request

I can provide references from all previous and current employment upon request. 

Timeline

Server

Serenity Garden And Teahouse
10.2023 - 03.2024

Nanny/ Teacher/Cook

RWB Construction
08.2022 - 06.2023

Groups Sales Manager

Hotelplanner.com
07.2012 - Current

Seminole Ridge Community High School Adult

High School Diploma

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Hannah Sarette