Hannah Savage
Ambridge,PA
Summary
Dynamic Senior Inside Sales Representative with Curbell Plastics, skilled in CRM maintenance and pricing negotiations. Achieved significant account retention through excellent communication and customer-focused strategies. Enhanced sales forecasts and trained new team members, driving growth and fostering long-term client relationships. Proven ability to resolve complex issues and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Inside Sales Representative
Curbell Plastics
06.2017 - Current
- Improved internal communication between inside sales team members by attending regular meetings where best practices were shared.
- Negotiated sales agreements with new and existing clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Assisted in developing yearly sales forecast based on client conversations resulting in more accurate budget planning.
- Trained and mentored new inside sales representatives, through an intense onboarding process.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Utilized CRM software to manage client accounts, and maintain accurate records of all interactions.
- Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, vendors, procurement, and management.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, provided value added services, and a customer focused selling strategy.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor Of Science - History
Ashford University
San Diego, CA07.2013
Skills
CRM maintenance
Pricing negotiations
Proficient in Microsoft Office
Excellent communication skills
Excellent data entry skills
Customer focused selling system
Internal auditor for ISO 9001:2015
Training team
Timeline
Senior Inside Sales Representative
Curbell Plastics
06.2017 - Current
Bachelor Of Science - History
Ashford University
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