Hannah Saxton
Brighton,CO
Summary
Creative, knowledgeable and dedicated customer service professional with experience in the tech and medical industry. A team player with outgoing, positive demeanor and passionate about promoting lasting customer relationships.
Overview
7
7
years of professional experience
Work History
Patient Line Representative
UCHealth University of Colorado Hospital
10.2023 - Current
- Performs patient registration and scheduling functions. Obtains insurance and demographic information. Proficient in 1 Campaign.
- Verifies referral and insurance authorization/pre-certification approvals
- Ensures communication services for hearing impaired and non-English speaking patients are initiated. Educates patients on the My Health Connection tool. Ensures accuracy of information given to patients and colleagues.
- Expedites information from staff to management. Works with staff from other clinics to gather information and trains staff on scheduling. Collaborates with staff from other departments to improve overall patient experience. Appropriately escalates calls as need arises.
Clinic Admissions Associate
Action Behavior Centers
03.2023 - 09.2023
- Responsible for day to day administrative functions such as scheduling, document management, keeping track of personnel + belongings, internal + external communication with referral sources
- Supported inbound calls from both perspective + current patients/families
- Became a subject matter expert in autism in order to help others understand how company helps current and future kiddos
- Handled various marketing + admission tasks to support operations manager and clinical leadership embodies by core values of Learning, Team, Excellence, Caring, +Fun
Customer Care Agent
Wix.com
08.2021 - 02.2023
- Manage email, phone, and chat communication channels as a primary contact for Wix users.
- Analyzed user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Worked with other departments and product teams, and liaise with them about our users’ needs.
- Point of contact for conflict resolution with users
Team Lead
New Balance
08.2017 - 06.2019
- Led 10- member retail team through effective communication, coaching, training and development.
- Kept merchandise updated by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
- Created timely and accurate inventory, cash and production reports for senior managers.
Education
Bachelor of Science - Communication, Public Relations
Brigham Young University
Provo, UTHigh School Diploma -
Mountain View High School
Loveland, CO05.2017
Skills
- Inbound Customer Service
- Conflict Resolution
- Documentation and reporting
- Training & Development
- Verbal and Written Communication
- Customer Relationship Management
- Creative Problem Solving
- Microsoft Office
Timeline
Patient Line Representative
UCHealth University of Colorado Hospital
10.2023 - Current
Clinic Admissions Associate
Action Behavior Centers
03.2023 - 09.2023
Customer Care Agent
Wix.com
08.2021 - 02.2023
Team Lead
New Balance
08.2017 - 06.2019
Bachelor of Science - Communication, Public Relations
Brigham Young University
High School Diploma -
Mountain View High School
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