Hannah Sayers
Aurora,CO
Summary
Accomplished Procurement Specialist and Customer Service Lead at 210 Home Buyers Warranty, adept in procurement and inventory management, and excelling in conflict resolution. Demonstrated leadership in streamlining operations, enhancing customer satisfaction, and driving timely project completions. Skilled in medical knowledge and organizational tasks, showcasing a blend of hard and soft skills critical for dynamic environments.
Overview
16
16
years of professional experience
Work History
Procurement Specialist
210 Home Buyers Warranty
08.2021 - 09.2023
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Household Manager
Self Employed
05.2013 - 08.2021
- Managed household operations while caring for a Type 1 diabetic child, including administering medication and scheduling appointments.
- Provided care for an ill family member, demonstrating compassion and strong caregiving skills.
- Developed strong organizational and multitasking abilities while balancing various responsibilities.
- Performed cleaning and organization duties.
- Managed financial operations for household of 5 members
Customer Service Lead
210 Home Buyers Warranty
09.2011 - 05.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Service Representative
JCPenney
12.2010 - 09.2011
- Assisted customers with inquiries, providing a positive shopping experience.
- Acted as a brand ambassador, promoting store initiatives and maintaining brand standards.
- Organized merchandise displays and ensured store zones were well-stocked and visually appealing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Nordstrom
03.2008 - 02.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
N/A - Psychology
Community College of Aurora
Aurora, COSkills
- Medical knowledge: Understanding diabetes management, including blood sugar monitoring, insulin administration, and recognizing the signs of highs and lows
- Organizational skills: Keeping track of medications, doctor’s appointments, meal planning, and school activities
- Problem solving
- Customer service
- Conflict Resolution
- Procurement and Inventory Management
- Leadership
- Time Management
- Strong Communication Skills
Timeline
Procurement Specialist
210 Home Buyers Warranty
08.2021 - 09.2023
Household Manager
Self Employed
05.2013 - 08.2021
Customer Service Lead
210 Home Buyers Warranty
09.2011 - 05.2013
Customer Service Representative
JCPenney
12.2010 - 09.2011
Sales Associate
Nordstrom
03.2008 - 02.2010
N/A - Psychology
Community College of Aurora
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