Hannah Schmaltz
Brainerd,MN
Summary
Talented Owner with excellent marketing, customer service and financial oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
6
6
years of professional experience
Work History
Owner
Gin Pottery
10.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Barista
MN Traders
02.2022 - 11.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista/Cashier
Loco Espress
09.2020 - 11.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Direct Care Staff
Artesian Homes
01.2019 - 02.2021
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
Cashier
CHRISTMAS POINT
07.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
01.2020
Skills
- Business Management
- Marketing
- Financial Management
- Customer Relations
- Verbal and Written Communication
- Small Business Operations
- Problem Solving
- Quality Control
- Creative Thinking
- Customer Service
- Social Media Marketing
- Driven and Determined
References
References available upon request.
Timeline
Barista
MN Traders
02.2022 - 11.2022
Owner
Gin Pottery
10.2021 - Current
Barista/Cashier
Loco Espress
09.2020 - 11.2022
Direct Care Staff
Artesian Homes
01.2019 - 02.2021
Cashier
CHRISTMAS POINT
07.2018 - 09.2018
High school diploma -
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