Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Schoenholtz

Boulder,CO

Summary

To obtain a customer service position, utilizing my people and sales skills to provide an exceptional experience for guests and contribute to the overall success of the establishment.

Overview

7
7
years of professional experience

Work History

Barista/Shift Supervisor

Irving's Bagels
06.2021 - 05.2025
  • Shift supervisor who carried out direct orders from management and was responsible for overseeing staffing
  • Resolved customer complaints regarding food service.
  • Handled cash and credit card transactions, balancing cash drawer at end of shift
  • Responded to customer trends, needs and comments to drive quality experience and enhance future sales
  • Enforced sanitary practices to foster general cleanliness and maintenance of coffee shop


Front Desk Agent

Cliffside Beach Club & Hotel
06.2018 - 05.2023
  • Sole front desk agent during shift
  • Greet and welcome guests upon arrival, providing a positive first impression
  • Efficiently check-in and check-out guests, ensuring a smooth process
  • Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and ensuring a high level of satisfaction
  • Relay messages and coordinate guest requests with housekeeping, concierge, and other relevant departments
  • Maintain accurate records of guest information, reservations, and transactions.

Education

High School Diploma -

State College Area High School
State College, PA

Bachelor of Arts - English

University of Colorado At Boulder
Boulder, CO
05.2025

Skills

  • Outstanding people skills
  • Leadership Experience
  • Adaptability
  • Critical thinking skills
  • Teamwork

Timeline

Barista/Shift Supervisor

Irving's Bagels
06.2021 - 05.2025

Front Desk Agent

Cliffside Beach Club & Hotel
06.2018 - 05.2023

High School Diploma -

State College Area High School

Bachelor of Arts - English

University of Colorado At Boulder

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Hannah Schoenholtz