Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Schriefer

Charlotte,NC

Summary

Experienced customer service representative with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in resolving escalated customer issues while collaborating effectively with team members to achieve business objectives. Committed to enhancing customer satisfaction and driving company success through strong relationship-building skills.

Overview

10
10
years of professional experience

Work History

Bartender

Angry Ales
Charlotte, NC
12.2020 - Current
  • Mixed cocktails according to standard recipes and customer preferences.
  • Provided exceptional service to enhance guest experiences.
  • Maintained cleanliness and organization of bar area consistently.
  • Processed payments accurately using point-of-sale systems.
  • Trained new staff on bartending techniques and procedures.
  • Stocked inventory and ensured timely replenishment of supplies.
  • Engaged customers in conversation to foster a welcoming atmosphere.
  • Monitored compliance with health and safety regulations during service operations.

Restaurant Server

Town Tavern Blowing Rock
Blowing Rock, North Carolina
05.2019 - 12.2020
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and drink orders efficiently across multiple tables.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled cash and credit transactions accurately during shifts.
  • Maintained cleanliness and organization of dining areas and utensils.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Recommended menu items based on customer preferences and dietary needs.
  • Completed opening and closing checklists to ensure smooth operations.

Ticket Sales Representative

Hawksnest Resort
Seven Devils, NC
11.2018 - 04.2019
  • Facilitated seamless ticket purchases and provided comprehensive event information to customers.
  • Processed payments efficiently using point-of-sale systems, ensuring accuracy.
  • Guided patrons through various seating options and detailed event specifics.
  • Coordinated group sales and special event bookings to maximize revenue.
  • Resolved customer inquiries and complaints promptly with a focus on professionalism.
  • Managed ticket inventory to maintain accurate availability for customers.
  • Collaborated effectively with team members to elevate overall customer service experience.

Assistant Swim Coach

Northstone Country Club
Huntersville, North Carolina
05.2015 - 07.2017
  • Assisted head coach in developing training plans tailored for athletes.
  • Conducted practice sessions emphasizing technique and endurance improvements.
  • Provided constructive feedback to swimmers on performance and technique.
  • Organized team events and meets, ensuring seamless execution of operations.
  • Mentored junior coaches on effective coaching strategies and methodologies.
  • Collaborated with parents to address swimmer progress and concerns.
  • Maintained comprehensive records of swimmer attendance and performance metrics.
  • Implemented rigorous safety protocols during practices and competitions.

Education

Some College (No Degree) - Elementary Education And Child Development

Appalachian State University
Boone, NC

Skills

  • Cocktail preparation
  • Customer service and support
  • Cash handling and point of sale
  • Inventory management
  • Health compliance and sanitation
  • Team collaboration and training
  • Conflict resolution
  • Effective communication
  • Order accuracy
  • Time management
  • Sales techniques
  • Guest engagement

Timeline

Bartender

Angry Ales
12.2020 - Current

Restaurant Server

Town Tavern Blowing Rock
05.2019 - 12.2020

Ticket Sales Representative

Hawksnest Resort
11.2018 - 04.2019

Assistant Swim Coach

Northstone Country Club
05.2015 - 07.2017

Some College (No Degree) - Elementary Education And Child Development

Appalachian State University

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