Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Scott

Hannah Scott

Orlando,FL

Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Care Coordinator

Self Employed (PN Medical)
06.2022 - Current
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Supported patient care excellence via planning and interpretation of programs.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as RMT devices.
  • Conducts monthly staff meetings with the care team.
  • Creates and maintains staff work schedules.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Contact insurance companies to ensure approval requirements are met.

Patient Care Coordinator

Orchid Medical
02.2021 - 06.2022
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Worked with patients to schedule tests and procedures.
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Monitored ongoing care and proactively corrected problems.
  • Completed documentation of care, hospital actions and patient activities.
  • Facilitated communication between hospital departments.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Connected patients with available community and charitable resources.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Ordered and maintained appropriate stock of medications and supplies.
  • Managed emergency patients and handled patient treatment concerns.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Ordering durable medical equipment .
  • Negotiated pricing with surrounding providers.
  • Managed over 80 referral files and completed requested care in a timely manner.

Sales Representative

AT&T
03.2019 - 01.2021
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Fostered relationships with customers using account management skills to bolster future sales opportunities.
  • Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Helped resolve client problems quickly with superior customer service.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Expanded customer base and boosted profit within product line.
  • Trained and mentored new sales representatives.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Associate of Science - Medical Administration

Valencia College

High School Diploma -

Pine Bush High School

Skills

  • Registration and Scheduling
  • Quality Standards and Protocols
  • Patient Confidentiality and Data Security
  • Microsoft Office
  • Documenting and Recording Information
  • Database Search and Data Entry Skills
  • Explaining Policy and Procedures
  • Risk Management Assessment
  • Schedule Coordination
  • Payment Calculation
  • Bilingual Spanish and English
  • HCPCS Compliance
  • Satisfaction Assessment and Tracking
  • Records Management
  • Conflict Resolution
  • Medical Terminology
  • Claims Handling and Coverage Verification
  • Technical Troubleshooting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Care Coordinator

Self Employed (PN Medical)
06.2022 - Current

Patient Care Coordinator

Orchid Medical
02.2021 - 06.2022

Sales Representative

AT&T
03.2019 - 01.2021

Associate of Science - Medical Administration

Valencia College

High School Diploma -

Pine Bush High School

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