Hannah Scott
Cardiff,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, with excellent customer service. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Hostess
Union Kitchen & Tap
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
Hostess
Dog House Grill
02.2023 - 05.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Provided menus to customers and answered questions regarding menu items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted servers in bussing tables when needed during busy periods.
- Stocked server areas with supplies before, during and after shifts.
Cafe Worker
DEFY
04.2022 - 08.2022
- Greeted costumers when arriving at the counter
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Fresno Christian High School
Fresno, CA05.2023
Skills
- Customer Service
- Payment Processing
- Complaint Handling
- Guest Engagement
- Effective Customer Upselling
- Positive and Professional
- Guest Complaint Resolution
- Reservation Management
- Dining Area Maintenance
Timeline
Hostess
Union Kitchen & Tap
08.2023 - Current
Hostess
Dog House Grill
02.2023 - 05.2023
Cafe Worker
DEFY
04.2022 - 08.2022
High School Diploma -
Fresno Christian High School
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