Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah Scott

Orlando,FL

Summary

Detail-oriented healthcare data professional with 4+ years of experience in patient care coordination, medical records management, and HIPAA compliance. Skilled in data abstraction, oncology case documentation, and quality measure reporting to support tumor registry operations and CoC accreditation requirements. CTR Certification in Progress with strong technical and analytical skills to improve cancer program outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Oncology Care Coordinator

Thyme Care
10.2023 - Current
  • Collaborated with oncology and hospital care teams to coordinate post-discharge follow-up, ensuring continuity of care for cancer patients and other high-acuity cases.
  • Maintained and verified patient health data in Thymebox and OSH, ensuring compliance with HIPAA and data quality standards.
  • Monitored key quality metrics for timely follow-up appointments and readmission prevention.
  • Provided bilingual patient education to improve understanding of treatment plans and follow-up care.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Trained new hires, providing direct supervision, ongoing staff development and continuing education to employees.
  • Kept high average of performance evaluations.

Behavioral Health Coordinator

CHP Berkshires
08.2023 - Current
  • Managed high-risk cases with crisis intervention strategies, contributing to a safer clinical environment for both patients and staff.
  • Streamlined communication among healthcare providers, ensuring accurate and up-to-date information sharing for optimal patient outcomes.
  • Collaborated closely with insurance providers to ensure proper coverage for necessary services while minimizing out-of-pocket expenses for clients.
  • Organized trainings for staff on relevant topics including trauma-informed care crisis de-escalation techniques, cultural competence, and mental health first aid.
  • Maintained accurate documentation of client progress, assessments, interventions, and discharge planning in Athena.
  • Assisted clients with navigating complex healthcare systems, advocating for their needs and ensuring access to appropriate services.
  • Established strong relationships with local resources such as shelters, food banks, employment agencies, transportation services aiding clients in accessing essential supports.
  • Worked closely with adults and children in community settings, at residential facilities.

Care Coordinator

PN Medical
06.2022 - 08.2023
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Supported patient care excellence via planning and interpretation of programs.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as RMT devices.
  • Conducts monthly staff meetings with the care team.
  • Creates and maintains staff work schedules.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Contact insurance companies to ensure approval requirements are met.

Patient Care Coordinator

Orchid Medical
02.2021 - 06.2022


  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Worked with patients to schedule tests and procedures.
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Completed documentation of care, hospital actions and patient activities.
  • Facilitated communication between hospital departments.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Connected patients with available community and charitable resources.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Ordered and maintained appropriate stock of medications and supplies.
  • Managed emergency patients and handled patient treatment concerns.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Ordering durable medical equipment .
  • Negotiated pricing with surrounding providers.


Sales Representative

AT&T
03.2019 - 01.2021
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Fostered relationships with customers using account management skills to bolster future sales opportunities.
  • Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Helped resolve client problems quickly with superior customer service.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Expanded customer base and boosted profit within product line.
  • Trained and mentored new sales representatives.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Associate of Science - Healthcare Administration

Valencia College

High School Diploma -

Pine Bush High School

Skills

  • Case finding and Abstracting for cancer registry
  • ICD-O-3 Coding
  • Data Quality Assurance and Error Reduction Strategies
  • Follow-up Compliance Tracking
  • EHR Systems: Athena, Thymebox & OSH
  • Microsoft Excel
  • Database Management and SQL basics
  • Case management

Certification

Certified Tumor Registrar (CTR) – Certification in Progres

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Oncology Care Coordinator

Thyme Care
10.2023 - Current

Behavioral Health Coordinator

CHP Berkshires
08.2023 - Current

Care Coordinator

PN Medical
06.2022 - 08.2023

Patient Care Coordinator

Orchid Medical
02.2021 - 06.2022

Sales Representative

AT&T
03.2019 - 01.2021

High School Diploma -

Pine Bush High School

Associate of Science - Healthcare Administration

Valencia College

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